Manager, Student Accounts - Private Debt & Collections at Triton Investments Inc

White Marsh, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

0.0

Posted On

16 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections Management, Portfolio Management, Regulatory Compliance, Third-party Agency Management, Financial Reporting, Risk Exposure Analysis, Student Financial Services, Analytical Skills, Communication Skills, Problem-solving Skills, Payment Plan Administration, Audit Coordination

Industry

Description

MANAGER, STUDENT ACCOUNTS – PRIVATE DEBT & COLLECTIONS POSITION SUMMARY The Manager, Student Accounts – Private Debt & Collections is responsible for overseeing institutional student loan portfolios and delinquent student account balances across multiple campuses. This role leads collection strategies, ensures regulatory compliance, manages third-party collection agencies, and drives initiatives to improve recovery rates while maintaining a student-centered approach. KEY RESPONSIBILITIES COLLECTIONS & PORTFOLIO MANAGEMENT * Manage institutional loan portfolios and delinquent student accounts. * Develop and implement collection and recovery strategies. * Monitor portfolio performance and key metrics, including collection rates and delinquency trends. * Oversee relationships with third-party collection agencies and vendors. * Approve payment plans, settlements, and hardship accommodations within established guidelines. COMPLIANCE & REPORTING * Ensure compliance with applicable federal and state regulations, including FDCPA, FCRA, FERPA, and higher education requirements. * Monitor collection practices and conduct periodic audits. * Prepare executive reports on portfolio performance, recovery trends, and risk exposure. * Support regulatory reviews and audits as needed. COLLABORATION & LEADERSHIP * Partner with Financial Aid, Registrar, Academic Affairs, Legal, and other departments to support student account resolution efforts. * Identify opportunities to improve processes, technology, and the student experience. * Provide leadership and oversight for student accounts and collections operations. QUALIFICATIONS REQUIRED * Bachelor's degree in Business, Finance, Accounting, or related field. * 5+ years of experience in collections, accounts receivable, student financial services, or related field. * 2+ years of leadership or management experience. * Knowledge of FDCPA, FCRA, FERPA, and related regulatory requirements. * Experience managing third-party collection agencies. * Strong analytical, communication, and problem-solving skills. PREFERRED * Experience in proprietary or higher education. * Familiarity with student information systems (Campus Nexus, Ellucian, PowerCampus, etc.). * Knowledge of institutional loan servicing and Title IV regulations. POSITION DETAILS * Exempt, full-time position * Remote or hybrid work arrangement available * Standard weekday schedule

Responsibilities

Oversee institutional student loan portfolios and delinquent account balances across multiple campuses. Lead collection strategies and manage third-party agencies while ensuring regulatory compliance and improving recovery rates.