Location: Flexible within the US
Type: Full-time
Team: Student Affairs and Student Services
Start Date: October 2025
Priority Application Review Deadline: September 1, 2025

SUMMARY:

Relay Graduate School of Education (Relay) is an accredited not-for-profit institution of higher education serving thousands of educators from across the country, from pre-service teachers to system-level leaders. Our mission is to ensure that all students are taught by excellent educators, in order to build a more just world where every student has a clear path to a fulfilling life.
The Student Affairs and Student Services team focuses on creating a safe, inclusive, and meaningful experience for all Relay students and alumni. The Manager, Student Success (MoSS) ensures that students are equipped to complete their program and meet educator certification requirements by providing proactive and culturally responsive advising. Reporting to the Director, Student Success, this role serves as the primary advisor for an assigned caseload, maintaining consistent communication and meeting key success metrics (e.g., retention, certification progress, course completion) throughout each student’s academic and certification journey. The MoSS collaborates closely with faculty, staff, and external partners to remove barriers, promote persistence, and ensure a positive, affirming student experience from enrollment to completion.

DIRECT STUDENT SUPPORT & EXPERIENCE ENHANCEMENT (50%)

• Build authentic, trusting relationships that cultivate belonging, affirm students’ lived experiences, and increase persistence rates.
• Provide proactive, culturally responsive advising for course planning, degree progress, and licensure progress and completion.
• Conduct check-ins at key points each term (e.g., start, midterm, pre-registration) to address challenges and keep students on track.
• Identify academic, emotional, or logistical challenges and connect students with relevant institutional and community resources.
• Translate complex processes into clear, accessible information for decision-making.
• Support students in navigating educator certification milestones, including exam preparation, documentation, and application timelines.

QUALIFICATIONS

First and foremost, the Manager, Student Success must share the Relay community’s commitment to working together to improve student growth and achievement through phenomenal teacher preparation grounded in diversity, equity, inclusion, and anti-racism. This includes providing teacher preparation programs that set novice teachers up to succeed in the classroom from day one; leadership programs that train new and veteran school and district leaders to best serve their school communities; and teacher-facing professional education that provides ongoing learning to educators. Additionally, for this position we’re looking for candidates that possess a combination of the following skills:

• Bachelor’s degree in Education, Counseling, or a related academic field required. Master’s degree preferred.
• 5-7 years of teaching experience in a PK–12 classroom.
• Minimum of 1 year of experience in academic advising, student services, or certification function in higher education.
• Evidence of applying proactive and culturally responsive advising practices to support student success.
• Proven ability to build and maintain effective relationships with students, faculty, and institutional partners from diverse backgrounds.
• Demonstrated proficiency in using student information systems and leveraging data to inform advising decisions.
• Track record of advancing equity, access, and student-centered decision-making in advising or academic support settings.

PREFERRED QUALIFICATIONS:

• Familiarity with state certification policies and licensure requirements
  Relay prepares teachers and school leaders to teach students of all identities and backgrounds in order to push toward a time when this country no longer faces stark educational inequities. We recruit, develop, support, and retain a diverse staff, faculty, and graduate student body because we are committed to creating a diverse, inclusive, and actively anti-racist institution. We know, and the data supports, that diversity, equity, and inclusion cultivate an environment in which people of all backgrounds can thrive and this is critical to achieving our mission of educational excellence and equity.
  To fulfill that commitment, Relay encourages applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you meet a majority of the qualifications and see yourself in this role, we would love to see your application!

The essential responsibilities of this position, while not limited to the following, will include: