Manager Support Officer at GDG on Campus | University of Sydney

Camperdown, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

115686.0

Posted On

01 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Stakeholder Management, Conflict Resolution, Negotiation, Problem Solving, Organizational Skills, Written Communication, Verbal Communication, Process Improvement

Industry

technology;Information and Internet

Description

Full time, continuing opportunity Utilise your exceptional customer service skills to support academic staff and help managers navigate university systems with confidence and ease. Base Salary $107,312 - $115,686 + 17% superannuation Indigenous Targeted Role This is a Targeted Aboriginal and Torres Strait Islander Position. While we welcome applications from all candidates, this is a targeted role for Aboriginal and Torres Strait Islander people. As part of our commitment to diversity and inclusion, Aboriginal and Torres Strait Islander candidates will be assessed as a priority. This Exemption is claimed under Section 21 of the Anti-Discrimination Act 1977. About the opportunity The University of Sydney is seeking a Manager Support Officer to join a collaborative team providing high-quality administrative support across our schools and centres. In this role, you will become a trusted expert in university systems and processes, ensuring compliance and enabling efficient and consistent service delivery across the Faculty. Please note: This role is based at the Susan Wakil Health Building and requires on-site attendance three days per week. Full-time on-site attendance (five days per week) is required during the initial training period. Your key responsibilities will be to: lead and coordinate day-to-day administrative support services, ensuring timely, accurate, and proactive assistance to academic and professional staff provide expert guidance on university systems, policies, and procedures, ensuring compliance and consistent application resolve complex queries and issues with discretion, professionalism, and sound judgement build and maintain strong working relationships with faculty staff, central services, and key stakeholders identify opportunities to improve administrative processes and workflows, and contribute to implementing approved enhancements foster a collaborative, service-focused team environment About you strong customer service skills with the ability to understand client needs and deliver effective, high-quality outcomes excellent written and verbal communication skills, with experience managing enquiries in a professional environment proven ability to work both independently and collaboratively, showing initiative and sound judgement in problem-solving strong organisational and prioritisation skills, particularly when managing competing demands in a busy environment well-developed interpersonal skills, including negotiation, conflict resolution, and the ability to build effective working relationships and influence stakeholders Sponsorship / work rights for Australia You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment. Pre-employment checks and declarations Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment. EEO statement At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds. We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer. Find out more about our work on diversity and inclusion. How to apply Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply. For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Lena Germinarios, Recruitment Operations by email to recruitment.medandhealth@sydney.edu.au © The University of Sydney The University reserves the right not to proceed with any appointment. Click to view the Position Description for this role. Applications Close Wednesday 08 July 2026 11:59 PM Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! The University values are excellence, trust and accountability. The University of Sydney is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged. The University reserves the right not to proceed with any appointment. The University of Sydney may conduct routine pre-employment checks before an appointment is made. Want to know more about working at the University of Sydney? https://www.sydney.edu.au/about-us.html

Responsibilities

Lead and coordinate day-to-day administrative support services for academic and professional staff. Provide expert guidance on university systems and policies to ensure compliance and efficient service delivery.