JOB SUMMARY

The Manager of Supportive Mental Health Programs provides leadership and oversight for various Mental Health support programs. This role involves supervising program coordinators and staff across multiple contracts, ensuring effective service delivery, alignment with organizational objectives, and fostering a positive work environment. The Manager is responsible for program development, budget oversight, and evaluation, while maintaining flexibility to support staff and clients as needed.

EDUCATION:

• Bachelor’s Degree or equivalent in Human/Social Services or related field with at least 3 years of experience in a supervisory or management role.
• Experience with complex care needs, trauma-informed approaches, and knowledge of community resources.
• Strong verbal and written communication skills with experience in budget management and financial planning.
• Proficient in Microsoft Office Suite, with strong organizational and leadership skills.
• Valid Class 5 BC Driver’s License and ability to maintain a current Criminal Record Check.

DUTIES AND RESPONSIBILITIES

• Oversee day-to-day operations for multiple programs, ensuring they align with community and organizational needs.
• Monitor program budgets, ensuring expenditures align with financial plans and grant requirements.
• Conduct annual performance reviews for program coordinators and staff, providing feedback and support.
• Collaborate with HR on recruitment, onboarding, and staff training, ensuring staffing levels meet operational needs.
• Facilitate staff scheduling, timekeeping, and attendance, maintaining accurate records.
• Ensure programs adhere to licensing, accreditation, and contractual requirements, and develop policies and procedures as needed.
• Lead program evaluation efforts, including gathering and analyzing data, and provide reports to senior management.
• Serve as the primary contact for emergency and critical incident response, offering guidance and support.
• Manage inventory and supplies for all programs, ensuring all resources are well-maintained and available.
• Engage in community outreach, developing promotional materials, attending events, and liaising with service providers.
• Foster a culture of teamwork, accountability, and continuous improvement among staff, encouraging professional growth.
• Participate in long- and short-term strategic planning for the organization, contributing to operational and policy decisions.

SPECIFIC TASKS

• Prepare periodic financial and activity reports for Directors, Boards, and Funders.
• Maintain compliance with occupational health regulations, labor laws, and other standards.
• Support staff through regular communication, including team meetings and one-on-one discussions.
• Coordinate service provision with community partners and represent the organization at external events.
• Promote public awareness and support for programs through active community involvement.