We’re excited to offer a 6-month secondment/contract opportunity to join the Group Customer Relations team as a Manager – Systemic Customer Issues .

• Identifying, assessing and responding to potential systemic issues identified internally or by bodies such as the Australian Financial Complaints Authority.
• Autonomously managing cases in a timely and efficient manner.
• Proactive investigation of potential systemic issues, exploring complex questions, and working with business unit stakeholders to find root causes and develop solutions to prevent future issues for customers.
• Developing recommendations and effective written responses regarding potential and confirmed systemic issues.
• Constructively reviewing and challenging in a way that inspires others to champion the interests of customers and consider the ‘should we’ question.
• Problem solving to cut through complex problems to find practical solutions.Delivering relevant and quality reporting to senior stakeholders on systemic customer issue insights