Manager, Systems and Support at Griffith University

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

149670.0

Posted On

06 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems Management, Operational Support, Admissions Processes, Scholarship Processes, Stakeholder Engagement, Business Transformation, Process Mapping, System Requirements Definition, Digital Improvement, Process Enhancement, Workflow Optimization, Reporting, Negotiation, Client Engagement, Service Culture, Digital Literacy

Industry

Higher Education

Description

Company Description Why join Griffith? Join Student Life’s dedicated Student Engagement and Success team which focuses on improving academic progression and student experience. Job Description As an experienced and strategic Manager, Systems and Support, lead the delivery of efficient, effective and future‑focused admissions systems and operational support. In this pivotal role, you will oversee the end‑to‑end conduct of Griffith University’s admissions and scholarship processes across QTAC, UAC, VTAC, direct undergraduate and postgraduate entry, as well as non‑award study. You will provide expert guidance on admissions systems and pathways, ensuring our operations are robust, client‑centred and aligned with University strategy. You will also play a key role in business transformation, consulting with stakeholders, mapping processes, defining system requirements, and supporting the implementation of digital and procedural improvements across the admissions environment. Key Responsibilities Serve as the central point of specialist expertise for all systems and processes related to undergraduate, postgraduate and non‑award admissions, ensuring Domestic Admission & Scholarships strategies align with the University’s strategic objectives. Lead client engagement and cultivate a strong service culture within the team, underpinned by continuous improvement and operational excellence. Develop, recommend and implement system and process enhancements, working in close collaboration with Digital Solutions to maintain and optimise admissions workflows. Provide regular, high‑level reporting to University executive stakeholders on admissions trends, insights, and emerging issues. Drive the development of streamlined business processes, including re‑engineering activities to enhance efficiency, accuracy and user experience. To be successful in this role, you will: Apply your expertise to lead and contribute to projects and initiatives that improve and streamline admissions processes, enhance the student experience, and support the development and delivery of University admission strategies. Demonstrate advanced digital literacy and the ability to provide high‑level technical and systems support, while fostering a positive, capability‑building culture that enables others to thrive. Bring strong stakeholder engagement skills, with the ability to consult, influence, and negotiate outcomes in a complex organisational environment and across multiple concurrent projects. What we can offer This a 12-month fixed term, full time position based at the Brisbane South (Nathan) campus. As Griffith is a multi-campus University you may be required to work across other campus locations. Salary Range The full-time equivalent HEW 8 base salary is in the range of $113,713 - $127,923 per annum plus 17% Superannuation. The salary including superannuation is in the range $133,044 -$149,670 per annum. Additional Information At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information, please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. How to apply Please submit your application online and ensure your application includes the following: A covering statement outlining your suitability for the role referring to the Key responsibilities section listed above and the Position Description. Current curriculum vitae, including name and contact details. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Applicants must have Australian working rights. Successful candidates may be subject to a criminal history check. For further information specifically about this role, please contact Carolyn Gardiner, Senior Manager, Domestic Admissions and Scholarships via [email protected] Closing date: Sunday 22 March 2026 at 11:59 pm AEST. All applications must be submitted online. Primary Location (Campus): Brisbane South (Nathan) Employment Type: Full Time Department ID: Student Engagement and Success - SSU Appointment Type: Fixed Term

Responsibilities

The Manager, Systems and Support will lead the delivery of efficient and future-focused admissions systems and operational support, overseeing end-to-end admissions and scholarship processes across various entry pathways. Key duties include serving as the central point of specialist expertise, driving process enhancements, and providing high-level reporting to executive stakeholders.