SEPTEMBER 03, 2025

001446SR
Company Description
By working at Harvard University, you join a vibrant community that advances Harvard’s world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
The Bloomberg Center for Cities at Harvard University serves a global community committed to improving public management, leadership, and governance. The Center’s cross-Harvard collaboration unites expertise focused on cities across disciplines and schools to produce research, train leaders, and develop resources for global use. The Center is designed to have practical impact on the future of cities, where more than half of the world’s people now live, by informing and inspiring local government leaders, scholars, students, and others who work to improve the lives of residents around the world.
Job Description
The Bloomberg Center for Cities seeks to add a highly organized and dynamic Manager, Systems & Technology to oversee the suite of systems and tools that enable the success of our team and faculty. Reporting to the Director, Operations and Systems, this role will be responsible for ensuring the smooth and reliable operation of our internal systems, software, and technology services. The ideal candidate for this role brings a service mindset to support a variety of people, projects, and processes and enjoys working across disciplines and technologies. Key responsibilities include, but are not limited to:

BASIC QUALIFICATIONS:

• Minimum of two years’ post-secondary education or relevant work experience

ADDITIONAL QUALIFICATIONS AND SKILLS:

• Bachelor’s Degree and 6 years of relevant experience as an IT support specialist, systems coordinator, database administrator, business systems analyst, or the equivalent.
• Advanced knowledge of enterprise software (Microsoft Office Suite, Salesforce, Slack, Airtable, Dropbox) strongly preferred.
• Hands-on experience with Salesforce; Administrator and configuration skills are a plus.
• Demonstrated ability and enthusiasm for learning new technologies.
• Familiarity with IT support processes, ticketing systems, and project management methodologies and tools.
• Familiarity with AI-powered tools and emerging technologies; ability to evaluate their applicability, support responsible adoption, and assist colleagues in integrating them into day-to-day workflows.
• Ability to drive to big-picture goals while maintaining strong attention to detail.
• Enthusiastic team player, eager to collaborate on a wide range of projects and contribute to a growing, cross-functional finance and operations team.
• Self-motivated, proactive, and analytical.
• Skill in managing multiple diverse activities simultaneously, delivering on commitments, and operating with speed, accuracy, and strong judgment.
• Ability to communicate clearly and transform complex ideas into simple, logical statements.
• Demonstrated collaborative customer-service orientation with an ability to provide clear instruction and assistance to end-users.
• Understanding of computer hardware, audio/visual equipment, operating systems, and networking a plus.
• Excellent interpersonal skills that resonate with audiences of different backgrounds.
• A strong work ethic and resolute integrity.
• We are committed to building and fostering a diverse and inclusive team of staff, students, and faculty, and we seek candidates who share our commitment and values.

Please refer the Job description for details