Manager, Talent Solution Delivery, Enterprise at Randstad

Visp, Wallis, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MSP operations, Recruitment management, KPI management, SLA management, Client relationship management, Team leadership, Staffing industry, Business reporting, Process improvement, Mentoring, Consulting, Microsoft Office, Google Workspace, Strategic planning, C-level presentation

Industry

Human Resources Services

Description

Title: MSP Ops Manager Location: Visp, Switzerland Randstad is the #1 HR Services Provider in the world, and we are hiring an MSP Ops Manager to join our Sourceright division. What you get to do: Coordinate day-to-day delivery across recruiters, sourcers, and administrators to ensure KPIs and SLAs are consistently achieved. Monitor client satisfaction levels, escalates risks, and provides timely corrective actions. Prepare reports, dashboards, and business reviews for internal and client stakeholders. Implement standardized processes and tools, ensuring alignment with delivery best practices. Support training and mentoring of junior staff to build delivery capabilities. Provide innovative solutions to solve client needs Implement strategies to achieve contracted service-level metrics Coach, motivate, and direct the team to achieve desired results What you need to bring: 5+ years of staffing industry experience, preferably within MSP 3+ years managing people Bachelor’s degree strongly preferred Proficient with Microsoft Office tools including Word, Excel, PowerPoint Proficient using Google mail, calendaring, and shared drives Experience presenting to C-level executives Demonstrated experience managing large, complex accounts or projects Superior consulting, leadership, management, interpersonal and mentoring skills Proficiency using Google mail, calendaring and shared drives What’s in it for you: Largest global staffing leader Competitive salary + bonus Excellent benefits package Education and professional development Career growth Referral reward program At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people. In the accelerating world of work, we offer unparalleled opportunities. Staffing, recruitment, selection, business development, HR, IT, marketing & communications, legal or finance - wherever your talent takes you, you'll find the perfect match in a job at Randstad. To know. To serve. To trust. Striving for perfection. Simultaneous promotion of all interests. Our core values, established in the company's early days, guide our behavior and represent the foundation of our culture. At Randstad, we aim to provide our employees with meaningful rewards and fair remuneration in order to strengthen their ties with the company, while encouraging outperformance. Remuneration is based on real outcomes also taking external market developments into account. We also encourage our employees to participate in Randstad's success via our employee Share Purchase Plan. Randstad is a champion of equity around the world. We believe this helps us build a more agile, productive, and innovative workforce that reflects our talent and client base, and the society in which we work. We believe in our employees and their ability to become leaders. We provide ample opportunities for employees to further develop their leadership skills, to acquire and build a global mindset, and to effectively manage and leverage cultural differences.

Responsibilities

Coordinate day-to-day delivery across recruiters and administrators to ensure KPIs and SLAs are consistently achieved. Monitor client satisfaction, prepare business reports, and provide innovative solutions to meet client needs.