Manager, Team Member Journey at Pilot Company

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Employee Life-cycle, Employee Engagement, Change Management, Belonging, Talent Development, Program Management, Process Mapping, Collaboration, Strategic Partnership, Culture-shaping Initiatives, Journey Mapping, Optimization, Stakeholder Alignment, Vendor Management, Execution Excellence, Workplace Experience

Industry

Retail

Description

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description The Manager, Team Member Journey is a pivotal leader in advancing Pilot's people-first culture. Responsible for the execution of delivering high-impact experiences across the employee life-cycle -- specifically, "moments that matter", this leader translates culture strategy into programs and touchpoints that strengthen team member connection, belonging, and performance at every stage of the team member life cycle. As the leader of the Team Member Journey team, this individual serves as the owner of culture-shaping programs not limited to the team member journey, onboarding, workplace philosophy, workplace experience, digital experience, and workplace planning, in addition to serving as a strategic partner to the Director, Culture & Team Member Journey, supporting legacy culture shaping initiatives. With a proven ability to build rapport, this individual will work cross functionally and collaboratively to empower and enroll leaders and their teams in embedding our people-first culture into everyday practices and processes. Leverages process mapping skills to understand the current state, develop roadmaps, and execute on strategy that has organization-wide impact. This leader will spearhead the creation of lasting, positive impact for all team members in service of Pilot's purpose. Essential Job Functions: Execution & Management: Lead the end‑to‑end execution and delivery of all Team Member Journey programs and initiatives, ensuring high‑quality implementation, timely delivery, and alignment with enterprise objectives. Thought Partnership: Serve as a strategic partner to the Director, Culture & Team Member Journey, contributing to the design and execution of key culture‑shaping initiatives. Support enterprise efforts—including our purpose-driven “House” strategy, leader alignment, environmental branding, and programs that advance a culture of safety, hospitality, and belonging—by bringing insight, perspective, and executional excellence. Collaboration and Enrollment: Partner closely with enterprise leaders to drive process improvements that enhance key “moments that matter” throughout the employee lifecycle. Apply deep knowledge of the business and a sharp, perceptive lens to identify opportunities for optimization. Leverage strong relationships to navigate challenges, resolve conflicts, and align stakeholders around shared goals. Partner Management: Cultivate and manage relationships with external vendors to ensure strong return on investment and alignment with organizational strategy. Drive accountability, maintain clear expectations, and ensure partner deliverables consistently support enterprise priorities. Journey Mapping: Analyze and document current-state processes to uncover pain points and improvement opportunities. Develop clear future‑state recommendations and engage key stakeholders to align on, champion, and implement new approaches that enhance the overall employee experience. Qualifications Bachelor's Degree or Equivalent required Master's Degree or Equivalent preferred Minimum 8 years experience Understanding of the employee life-cycle, employee engagement, change management, belonging, talent development, and program management. Understands how mindsets influence organizational outcomes. Understands how mindsets influence organizational outcomes. Additional Information • Nation-wide Medical Plan/Dental/Vision • 401(k) Flexible Spending Accounts • Adoption Assistance • Tuition Reimbursement • Weekly Pay #LI-EM1 Position Category: Talent Management (HR-TM)

Responsibilities

The Manager, Team Member Journey is responsible for executing high-impact experiences across the employee life-cycle and translating culture strategy into programs that enhance team member connection and performance. This role involves leading the Team Member Journey team and collaborating with enterprise leaders to drive process improvements.