Manager - Tech Consulting - FS - CNS - TC - Platforms - Hyderabad at EY

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Site Reliability Engineering, DevOps, System Reliability, Mobile Platform Reliability, Performance Monitoring, Cloud Platforms, Containerization, Automation, Infrastructure-as-Code, Configuration Management, Programming, Scripting, CI/CD Pipelines, Incident Management, Root Cause Analysis, Continuous Improvement

Industry

Professional Services

Description

Technology Consulting Title: Specialist III, Site Reliability Lead EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you’ll work with technologists and business experts, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through three business units: Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly. Enterprise Workplace Technology (EWT) – EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems. The opportunity The Site Reliability Lead, Specialist role is responsible for ensuring the stability, availability and performance of systems and applications by implementing reliability engineering best practices, automation and incident management strategies. This role involves monitoring and optimizing mobile platforms (Android, iOS), leveraging observability and resiliency tools and collaborating with development teams to enhance system reliability. The role plays a key role in troubleshooting incidents, automating operational tasks, improving CI/CD pipelines and driving continuous improvements in site reliability and performance. Your key responsibilities Ensure system reliability, stability and performance by maintaining service-level objectives (SLOs) and minimizing downtime and incidents. Collaborate with internal teams to assess system health, stability and resilience, providing architectural and design recommendations for reliability. Lead incident management and post-incident reviews, diagnosing issues, deploying fixes and implementing preventive measures. Drive automation of operational tasks, including deployments, monitoring, scaling and system recovery, to improve efficiency and reduce manual intervention. Define and track key performance indicators (KPIs) such as availability, latency and error rates to optimize system performance and inform decision-making. Plan and execute chaos engineering experiments to test system resilience and coordinate performance testing for reliability improvements. Ensure alignment between service-level indicators (SLIs) and service-level objectives (SLOs) across the product family. Develop and maintain product-level runbooks for incident response, collaborating with SRE teams to ensure effective recovery processes. Provide leadership in tool selection and best practices for site reliability engineering (SRE), making final decisions on tools, libraries and standards. Work closely with development teams to improve software reliability, scalability and resilience by offering feedback on design and architecture. Lead troubleshooting and triage efforts during user-impacting incidents, ensuring swift resolution and minimal disruption. Participate in special projects and continuous improvement initiatives, supporting long-term reliability and scalability goals. Skills and attributes for success A team player with strong analytical, communication and interpersonal skills Constantly updating yourself about new technologies in the market A winning personality and the ability to become a trusted advisor to the stakeholders To qualify for the role, you must have Minimum 8 years of related experience, with at least 5 years in software development. Bachelor’s degree (B.E./B.Tech) in Computer Science or IT, or Bachelor’s in Computer Applications (BCA) from a recognized institution. Expertise in Site Reliability Engineering (SRE), DevOps, and system reliability, ensuring high availability and performance. Strong experience in mobile platform reliability (Android, iOS), including performance monitoring and optimization. Proficiency in observability and resiliency tools such as Splunk, Honeycomb, Datadog, Prometheus, or Grafana. Hands-on experience with cloud platforms (AWS, Azure, GCP) and containerization/orchestration tools like Kubernetes, Docker, ECS, or Fargate. Solid understanding of automation, Infrastructure-as-Code (IaC), and configuration management using Terraform, Ansible, or CloudFormation. Strong programming and scripting skills in Python, Go, Bash, or Java, with experience in automating operational tasks. Experience with CI/CD pipelines, deployment automation, and version control tools like GitHub, Bitbucket, Jenkins, or Bamboo. Deep knowledge of incident management, root cause analysis, and post-incident reviews, focusing on continuous improvement. Ideally, you’ll also have Strong verbal and written communication, facilitation, relationship-building, presentation and negotiation skills. Be highly flexible, adaptable, and creative. Comfortable interacting with senior executives (within the firm and at the client) What we look for Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values. What working at EY offers We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. About EY As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Make your mark. Apply now.

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Responsibilities

The Site Reliability Lead is responsible for ensuring the stability, availability, and performance of systems and applications by implementing reliability engineering best practices. This role involves monitoring and optimizing mobile platforms and collaborating with development teams to enhance system reliability.