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Manager, Technical Account Management at STRIPE INC

London, London - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 Nov, 26

Salary

0.0

Posted On

28 Aug, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Technology & Services

Description

Partner with the TAM leadership to shape the strategy for Stripe's largest segment and most complex engagements
Lead a team of technical account managers working with Stripe's largest users
Partner cross-functionally with GTM, CSM, Product, Engineering, Professional Services, and Solution Architects to deliver end-to-end solutions for EMEA platforms and other segment top users
Hire and retain top technical talent as the team scales
Guide the TAM organization to deliver outstanding service experiences, grow services revenue, and contribute to strategic programs
Ensure that team members are happy, effective, and growing in their career and user work
Set clear goals and direction for the team and each individual, and provide regular feedback on your team members' performance
Analyze data from user feedback and experiences to drive efficiency and build quality
Be an advocate for Stripe users and champion for users' needs internally
Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment
Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements

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Responsibilities