Tasks

First point of contact (m/f/d) for national and international customers and cooperation partners regarding technical issues in the field of gyroplanes and aviation systems
Analysis, evaluation and solution of technical problems on aircraft and components (including Rotax, Garmin, Woodcomp and similar systems)
Coordination of the internal clarification of complex technical issues with development, production and quality.
Processing and evaluation of warranty claims, incident and accident reports, as well as the creation of fault analyses and 8D reports.
Creation, maintenance and further development of service bulletins and technical information letters for troubleshooting and product improvement
Development and maintenance of an internal knowledge database for products, spare parts and technical solutions
Maintenance and further development of technical master data in the ABAS ERP system and in the webshop
Organization, preparation and execution of maintenance and technical training for customers and partners
Support in the maintenance of customer aircraft in cooperation with engineering, production and certification.
Leading the Technical Customer Support team (m/f/d), including deployment planning, prioritization and task allocation, as well as development and promotion, and conducting regular performance and development reviews.
Ensuring structured onboarding and continuous training within the team
Participation in international customer deployments for on-site technical support (approx. 5–20% travel activity)

qualification

Completed technical training (m/f/d) with further education as a technician (m/f/d) or master craftsman (m/f/d) or a degree in mechanical engineering, aerospace engineering, avionics or a comparable field.
Sound practical experience in aviation, ideally in the field of ultralight aircraft, autogyros or comparable aviation systems.
Experience in technical customer service, after-sales service, or a comparable interface function
Strong technical understanding of mechanical, electrical and avionic systems
Initial or substantial leadership experience, as well as a willingness to lead and develop a team responsibly.
Excellent knowledge of ERP systems (ideally ABAS) and MS Office
Fluent German and English skills, both spoken and written (at least C1 level)
High level of communication skills in dealing with international customers and partners
Structured, solution-oriented and responsible work style
Willingness to undertake occasional international business trips (m/f/d) (5–20%)

Responsibilities

Tasks

First point of contact (m/f/d) for national and international customers and cooperation partners regarding technical issues in the field of gyroplanes and aviation systems
Analysis, evaluation and solution of technical problems on aircraft and components (including Rotax, Garmin, Woodcomp and similar systems)
Coordination of the internal clarification of complex technical issues with development, production and quality.
Processing and evaluation of warranty claims, incident and accident reports, as well as the creation of fault analyses and 8D reports.
Creation, maintenance and further development of service bulletins and technical information letters for troubleshooting and product improvement
Development and maintenance of an internal knowledge database for products, spare parts and technical solutions
Maintenance and further development of technical master data in the ABAS ERP system and in the webshop
Organization, preparation and execution of maintenance and technical training for customers and partners
Support in the maintenance of customer aircraft in cooperation with engineering, production and certification.
Leading the Technical Customer Support team (m/f/d), including deployment planning, prioritization and task allocation, as well as development and promotion, and conducting regular performance and development reviews.
Ensuring structured onboarding and continuous training within the team
Participation in international customer deployments for on-site technical support (approx. 5–20% travel activity)

qualification

Completed technical training (m/f/d) with further education as a technician (m/f/d) or master craftsman (m/f/d) or a degree in mechanical engineering, aerospace engineering, avionics or a comparable field.
Sound practical experience in aviation, ideally in the field of ultralight aircraft, autogyros or comparable aviation systems.
Experience in technical customer service, after-sales service, or a comparable interface function
Strong technical understanding of mechanical, electrical and avionic systems
Initial or substantial leadership experience, as well as a willingness to lead and develop a team responsibly.
Excellent knowledge of ERP systems (ideally ABAS) and MS Office
Fluent German and English skills, both spoken and written (at least C1 level)
High level of communication skills in dealing with international customers and partners
Structured, solution-oriented and responsible work style
Willingness to undertake occasional international business trips (m/f/d) (5–20%)