Manager, Technical Documentation at Crunchyroll, LLC

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

185115.0

Posted On

23 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Documentation, Team Management, Content Reuse, Docs-as-Code, Agile Methodologies, Information Architecture, APIs, SDKs, GenAI, Quality Assurance, Editing, Communication, Project Management, Curiosity, Problem Solving, Technical Writing

Industry

Entertainment

Description

About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About the role We're looking for a curious, audience-focused documentation manager with experience leading a mid-sized team. You will recognize challenges before they become problems and can hold on to multiple projects at the same time. You are eager to support and grow existing team members into their best selves. You are also extremely well-versed in single-sourcing, content reuse, docs-as-code, AI-as-docs, and Agile methodologies and can identify opportunities where documentation can quickly resolve confusion for your audiences. You will oversee the project lifecycle, style guide, tone of voice, information architecture, and all other aspects of the technical documentation ecosystem. This includes docs-as-code content for external audiences and internal-only wiki-based content. You will also own the processes and ideology of how the tech docs team will evolve over time. You will collaborate with Engineering, Technical Program Management, Product Design, and Product teams to identify documentation projects for the team, reporting on each documentation project to interested team members, and maintaining the velocity for the entire documentation team. Oversee all in-flight documentation projects and prepare for next quarter's projects. Review, understands, and comments upon documentation plans to define the scope and timelines for all documentation projects. Support and guide technical writers as they complete their projects. Engage in two-way communication with writers to understand and support their daily work. Engage with multiple team members and documentation partners to envision the documentation roadmap and resolve issues as they arise. Gather, analyzes, and reports on documentation viewing metrics. Be a documentation advocate and evangelist. Provide an overarching view of the technology for internal and external audiences. Participate in reciprocal review cycles where all parties are comfortable giving and receiving feedback. Be the editor-in-chief of all documentation produced by the Tech Docs team. Engage in formatting, editing, and quality assurance on own work and the work of others. Ensure that consistency, clarity, and quality are a part of their daily lifestyle. In the role of Manager, Technical Documentation, you will report to the VP, Technical Program Management. We are considering applicants for the location of San Francisco, CA (in office three days a week). About You We get excited about candidates, like you, because... You have 7+ years' experience in writing focused on delivering complete documentation for complex products You have 4+ years experience managing teams You have experience writing for both hardware and software products You have experience with APIs, SDKs/APKs for streaming and gaming systems You experience with LLMs, GenAI, and how those tools can fit into the documentation lifecycle You are comfortable working with ambiguity and can incorporate changes to strategy and product priorities into multiple ongoing projects You are experienced with modern information architecture theory and working across multiple time zones About the Team The Technical Documentation team sits in the heart of the engineering organization. We are content creators, editors, curators, information architects, taxonomists, and AI prompters, usually all within a single day! We work with engineers, product managers, product design, and other team members to create and curate detailed documentation that educates, thrills, and enhances our Knowledge Sharing culture. We are looking for a technically experienced and curiosity-driven Documentation Manager to lead an existing team of passionate technical writers. Why you will love working at Crunchyroll In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks: Receive a great compensation package including salary plus performance bonus earning potential, paid annually. Flexible time off policies allowing you to take the time you need to be your whole self. Generous medical, dental, vision, STD, LTD, and life insurance Health Saving Account HSA program Health care and dependent care FSA 401(k) plan, with employer match Employer paid commuter benefit Support program for new parents Pet insurance and some of our offices are pet friendly! #LifeAtCrunchyroll #LI-Hybrid The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks. Pay Transparency - San Francisco, CA $148,092—$185,115 USD About our Values We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value Courage. We believe that when we overcome fear, we enable our best selves. Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. Kaizen. We have a growth mindset committed to constant forward progress. Service. We serve our community with humility, enabling joy and belonging for others. Our commitment to diversity and inclusion Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Responsibilities

Oversee the project lifecycle and all aspects of the technical documentation ecosystem. Collaborate with various teams to identify documentation projects and maintain the velocity for the documentation team.