Job Type: Permanent
Work Model: Hybrid
Reference code: 130065
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

We are seeking a skilled Manager for our Technology & Transformation (T&T) department, specializing in the Future of Service offering within our national practice. As a Manager, you will lead the technical delivery of consulting projects, architect and implement innovative solutions for clients, and ensure technical excellence across engagements. You will collaborate closely with both business and IT stakeholders to translate business requirements into robust technology solutions, leveraging your expertise in modern cloud-based contact centre platforms and integration technologies.
You will be responsible for hands-on solution design, system configuration, technical troubleshooting, and quality assurance. You will also contribute to technical proposals, support pre-sales activities, and help mentor junior technical staff. Staying current with emerging technologies and best practices will be key to driving continuous improvement for both our team and our clients.

ENOUGH ABOUT US, LET’S TALK ABOUT YOU

As a Manager, you are someone with:

• 6+ years of hands-on technical experience in systems integration, solution architecture, or technology implementation, ideally within a consulting or professional services environment.
• Bachelor’s degree in computer science, engineering, or a related technical field (a graduate degree is an asset).
• Strong experience with contact centre technologies, including cloud-based platforms (CCaaS, AI/GenAI), telephony, IVR, omnichannel routing, and workforce management (experience with vendors such as Genesys, Five9, NICE, Google, or AWS is highly preferred).
• Proficiency in system integration, APIs, data migration, and cloud infrastructure; experience with scripting, automation, or development (e.g., Python, JavaScript, or similar) is a strong asset.
• Familiarity with enterprise architecture, security best practices, and scalable solution design.
• Familiarity with AI/GenAI/RAG and LLM concepts/development/implementations
• Ability to translate business requirements into technical specifications, and communicate complex technical concepts to both technical and non-technical audiences.
• Experience with cloud services (Google Cloud Platform, Microsoft Azure, AWS).
• Experience with Agile or DevOps methodologies is preferred.
• Strong problem-solving skills, attention to detail, and a passion for continuous learning and technical innovation.
• Experience working in remote or hybrid environments, and the ability to travel nationally as required.
• Excellent communication and stakeholder management skills, with experience presenting technical solutions to both business and IT leadership.

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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