Manager, Technical Service Operations at Fresenius Kabi USA

Warrendale, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

0.0

Posted On

25 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operations management, Service order management, Parts and asset control, Strategic planning, Budgeting, Performance management, Process improvement, SAP, Analytical skills, Problem solving, Decision making, Cross-functional collaboration, Communication, Mentoring, Medical device knowledge

Industry

Pharmaceutical Manufacturing

Description

Job Summary The Technical Service Operations Manager leads LVP Service Depot operations in Warrendale and provides support to other service depots as needed, overseeing all pump repair activities. This role is responsible for overall depot performance, including repair execution, service order management, parts and asset control, and issue resolution. The position works cross functionally with Customer Service, Quality, Engineering, Facilities, and Supply Chain to ensure efficient, compliant service operations aligned with business objectives. The role is accountable for device serviceability through effective documentation, tools, parts availability, training, and repair quality, while driving key performance indicators and continuous improvement. The Manager leads and develops engineers, technicians, and support staff to build a high performing, scalable service organization. Responsibilities Please note: This position cannot provide employment-based immigration sponsorship now or in the future. Applicants must be currently authorized to work in the United States for any employer and must be able to maintain that authorization for the entire duration of employment without requiring employer sponsorship at any time, including in the instance when your current work authorization expires. We ask that candidates answer all work authorization questions fully and accurately during the application process. 1. Develop the LVP Service Depot team’s financial budget, strategic plan, targets, and performance objectives. 2. Measure and manage the day-to-day Depot operations that pertain to service call generation, spare part order management and device repairs. Oversee key areas such as call creation, order entry, data entry, oversight for internal operations activities such as staff utilization, depot repair purchase order receivables, workload volumes, throughput, and efficiencies. 3. Responsible for managing key employee-related activities including scheduling, timecards, time off approvals, development plans, performance management, compensation reviews, etc. 4. Provide service logistic support including service order updates and part order fulfillment, depot operations, new product launches, upgrades, and FCAs across North America operations. 5. Collaborate with appropriate teams to ensure accurate and efficient completion of service orders. 6. Partner with key stakeholders such as Customers, Distribution, Supply Chain, Quality, Sales, Marketing, INS Business Unit, Field Services, Finance, and external vendors to resolve issues and drive customer loyalty. 7. Support the CX Factor with direct ownership of the LVP Service Depot targets and results. 8. Accountable for employee compliance with established internal policies and practices. 9. Accountable for ensuring that functional talent management objectives are met. Develops plans to handle resource and staffing issues and be involved with recruiting, selection staffing, and retention of teams. 10. Responsible for periodic operational audits for LVP Service Depot teams. 11. Owner LVP Service Depot team processes including SAP SME role and ensuring processes are current and compliant (ex. Depot team member device training). 12. Adhere to all environmental, health and safety SOP’s, equipment, policies and procedures, including any department specific requirements. 13. Support strategic projects and embed a culture of continuous improvement to include identification and implementation of process improvements. All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities. REQUIREMENTS Bachelor’s Degree preferred with 5+ years experience in a customer facing operations environment and at least 1 year of management experience. Must have demonstrated excellent leadership, interpersonal, planning and communication skills. Ability to coach, mentor and provide effective feedback to team members. Excellent communication skills (verbal and written). Outstanding analytical, organizational and prioritization skills. Excellent multi-tasking, problem solving and decision-making skills. Ability to work independently, manage multiple priorities in a matrix environment, support complex team issues and team dynamics. Ability to think innovatively and strategically. Must be process and results driven with a focus on quality, accuracy, and timeliness. Strong good PC skills (MS Office package) & SAP knowledge is preferred Able to make decisions with limited information and independently at times Strong team player – able to work cross functionally and collaborate in person and virtually Medical device experience preferred Additional Information We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program. Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at‑will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws. Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status. Fresenius Kabi (www.CaringForLife.us) is a global health care company that specializes in injectable medicines, biosimilars, and technologies for infusion, transfusion, and clinical nutrition. Our expansive portfolio of products and global network of science and manufacturing centers provide essential support for the care of critical and chronically ill patients. With more than 41,000 employees worldwide, our dedicated team is united by our shared purpose: to put lifesaving medicines and technologies in the hands of people who care for patients – and to find answers to the challenges they face. We call this purpose caring for life. Our U.S. headquarters is in Lake Zurich, Illinois and the company’s global headquarters is in Bad Homburg, Germany. Follow us on LinkedIn to learn more: http://bit.ly/3KdaGJr Fresenius Kabi is aware that scammers may attempt to impersonate our recruiters. While we have limited ability to stop these illegitimate efforts, there are some things you can do to protect yourself and not waste time communicating with an imposter. Check the email address – messages from our recruiters will always come from a company account with the Fresenius-kabi.com domain. We have seen imposters send emails using “Fresenius-kaabi.com” which of course includes an extra “a” in “Kabi.” Check our website to see if the position you were contacted about is actually posted. Be wary if someone asks you for personal information. We do not need your driver’s license, social security number, or bank account information before we have made you a conditional offer of employment. Refuse to pay any upfront fees. Fresenius Kabi never charges you a fee to apply for a job at Fresenius Kabi. We will not send you an invoice for equipment (such as a laptop) that we promise to order and reimburse you for once you start working. If you have any questions at any stage of the process, contact us at Careers@fresenius-kabi.com. Do not use any contact information in an unsolicited email. We look forward to talking to you about joining our team.

Responsibilities

The Technical Service Operations Manager oversees LVP Service Depot operations, including repair execution, parts management, and cross-functional collaboration to ensure efficient service delivery. The role is responsible for leading and developing staff, managing financial budgets, and driving continuous improvement to meet performance objectives.