Manager, Technical Services at UniSuper

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Agile, CI/CD, ITIL, SDLC, DevOps, Planning, Organisational Skills, ITSM, Vendor Management, Application Management, Risk Management, Stakeholder Management, Incident Management, Technical Debt Management, Emerging Tech Trends

Industry

Financial Services

Description

About the Role We’re looking for a strategic and experienced Manager, Technical Services (Advice) to lead a team of hybrid technology professionals responsible for delivering and managing enterprise applications and technologies. This role is central to ensuring exceptional technology outcomes for our members, employers, and business. You’ll drive the implementation of strategic technology change at both platform and application levels, maximise the value of technology investments, improve practices and standards, and manage application lifecycles effectively. Key Responsibilities Team Leadership Lead and grow a high-performing team aligned with SDLC frameworks and organisational standards. Foster clarity, purpose, and psychological safety within the team. Coach and develop team capability to deliver secure, timely, and cost-effective outcomes. Support staffing and capacity planning across strategic projects and BAU. Coordinate initiative estimates for accurate planning and delivery. Application & Risk Management Champion application lifecycle and risk management practices. Ensure compliance with legal and regulatory obligations. Manage governance practices and service risks. Drive incident, problem, and change management for reliable operations. Use data-driven metrics to improve stakeholder satisfaction. Innovate automation and scaling of operations. Maintain Technical Debt & Risk Registers with actionable plans. Project Standards & Planning Ensure adherence to SDLC standards across Agile and Waterfall methodologies. Balance staffing demands across project and operational workstreams. Review technologies to manage application lifecycles. Collaborate with Enterprise Architecture on domain and platform strategies. Stakeholder Management Educate stakeholders on the technology landscape to support backlog prioritisation. Identify and lead improvement opportunities through lean canvases and funding requests. Operational Oversight & Incident Management Manage ITSM processes for incidents, service requests, and changes. Engage in prioritisation and escalation with key stakeholders. Ensure compliance with coding standards and delivery methodologies. Vendor Management Interface with managed service providers for daily delivery. Collaborate with Vendor Service Delivery Managers to improve standards. Drive operational efficiency across application towers. Maintain strong vendor relationships and manage transitions. Set talent benchmarks and address capability gaps with vendors. About You You’ll bring: Proven experience mentoring high-performance teams. Strong understanding of Agile, CI/CD, ITIL, SDLC, and DevOps. Excellent planning and organisational skills across multiple workstreams. A project-oriented mindset for delivering application change. Extensive ITSM experience with a focus on continual improvement. Experience managing hybrid or outsourced vendor teams. Knowledge of emerging tech trends and IT architecture. Tertiary qualifications in Computer Science, Business, or related fields. Experience as a Software Engineer with leadership responsibilities. Background in financial services and exposure to IT security and audit. UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include: $1500 Annual Development Budget 3 Days Gifted Leave between Christmas and New Years Eve Hybrid & Flexible working arrangements Why Join Us? Be part of a forward-thinking organisation where your leadership will shape the future of enterprise technology. You’ll work with passionate professionals, drive meaningful change, and contribute to delivering exceptional outcomes for our members and stakeholders.

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Responsibilities

Lead a team of technology professionals to deliver and manage enterprise applications. Drive strategic technology change and ensure compliance with governance practices.