Manager, Technical Success at ZSCALER INC

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Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, Leadership, Relationship Management, Analytical Skills, Problem Solving, Collaboration, Technical Excellence, Strategic Planning, Executive Engagement, Market Impact, Cross-Functional Collaboration, Networking, Security Technologies, Cloud Computing, Data-Driven Strategies

Industry

Computer and Network Security

Description

About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. About the Role At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. As the Manager of Technical Success Management, you will lead a team of Technical Success Managers (TSMs) dedicated to our top-tier accounts. You will be a pivotal leader ensuring that our largest customers realize the full value of the Zscaler platform through strategic guidance and technical excellence. Who You Are You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What You Will Do Team Leadership: Lead, motivate, and mentor a team of Technical Success Managers to deliver high levels of customer satisfaction, retention, and measurable growth. Strategic Planning: Communicate and execute account strategies and adoption plans aligned with Zscaler’s customer post-sales journey. Executive Engagement: Engage directly with service owners and C-level executives within the customer base to address critical business and security requirements. Market Impact: Organize biannual User Groups with key customers in the UK to elevate Zscaler’s brand impact and drive market awareness. Cross-Functional Collaboration: Partner with Product Management to provide feedback on customer requirements, ensuring solution delivery aligns with client needs. What We’re Looking For (Minimum Qualifications) Experience: 8+ years of experience in customer success, account management, or similar customer-facing roles. Leadership: 5+ years in a leadership position focused on managing and developing high-performing teams. Proven Results: Demonstrated success driving customer adoption, renewal, and satisfaction within assigned regions. Relationship Management: Proven experience building executive-level relationships and serving as a senior escalation point for complex customer challenges. Analytical Skills: Strong ability to identify trends, forecast behaviors, and create data-driven strategies. What Will Make You Stand Out (Preferred Qualifications) Industry Expertise: Experience managing customer relationships in a B2B SaaS environment, specifically within cybersecurity or cloud services. Technical Depth: Solid understanding of networking and security technologies, including familiarity with cloud computing solutions. Certifications: Industry-recognized certifications such as CISSP, CCNP, CCIE, or Network+. Cloud Proficiency: Advanced certifications from major cloud providers (AWS, Google, or Microsoft). #LI-FO1 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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Responsibilities

Lead and mentor a team of Technical Success Managers to ensure high customer satisfaction and retention. Engage with C-level executives to address business and security requirements while executing account strategies.