Manager, Technical Support Engineering – Workday Platform at Workday

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Debugging, Troubleshooting, Log Analysis, Distributed Systems, Data Analysis, Tooling, Analytics Frameworks, System Performance, Business Data Structures, Communication of Insights

Industry

Software Development

Description

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team Join our team and experience Workday! We’re a company that brings passion, customer focus, and technical innovation to enterprise applications and we believe in having fun while we do it. We work hard and take our commitments seriously, but one of our core values is fun, and we live that every day. We’re looking for a Manager, Technical Support Engineering to lead our Analytics Platform support team. This role blends people leadership, technical depth, and strategic collaboration to deliver world-class support to Workday customers. If you want to do meaningful work with people who care deeply about both excellence and culture, this is the place. About the Role People & Customer Leadership Lead, mentor, and grow a high-performing global team of analytics support engineers, fostering an inclusive, collaborative culture Build deep Workday Analytics domain expertise across Report Writer, Prism, People Analytics, Discovery Boards, and Accounting Center Ensure world-class customer outcomes by guiding resolution of complex analytics and reporting issues Maintain high customer satisfaction through timely case handling, clear communication, and proactive guidance Participate in and help manage a 24×7 on-call rotation, defining clear escalation paths for critical analytics incidents Conduct post-mortems and root-cause reviews to strengthen operational resilience and prevent recurrence Technical Excellence & Cross-Functional Execution Drive deep technical investigation across analytics performance, query optimization, indexing, Prism pipelines, and system health diagnostics Identify and prioritize reliability and performance improvement opportunities across Support, Engineering, and Cloud Ops Develop metrics, dashboards, and trend reporting to monitor analytics system performance and support readiness Partner with Product, Engineering, and Customer Success to influence roadmap direction based on real customer signals Translate technical findings and customer needs into scalable processes, playbooks, and operational improvements Shape support strategy for Workday Analytics by converting business needs into actionable engineering and support initiatives About You Technical Skills & Knowledge Debugging & Troubleshooting: Expertise in diagnosing complex system issues, including memory leaks, query bottlenecks, and configuration errors Log Analysis: Strong ability to parse, interpret, and correlate large-scale log data to identify root causes and performance trends Distributed Systems: Understanding of distributed computing concepts such as load balancing, parallel processing, concurrency, fault tolerance, and scaling analytics workloads Data Analysis & Tooling: Proficiency in SQL for data extraction, transformation, and validation; hands-on experience with Python for data analysis, automation, and custom tooling Analytics Frameworks: Familiarity with BI/reporting platforms such as Workday Prism Analytics, People Analytics, or comparable enterprise analytics tools Jupyter Notebooks & Scripting: Experience using notebooks or similar tools for testing models, documenting insights, and reproducible analysis workflows System Performance: Strong knowledge of performance methodologies for optimizing reports, integrations, and analytics pipelines Business Data Structures: Working knowledge of financial and operational data (e.g., balance sheets, income statements, ledger accounts, workforce analytics) Communication of Insights: Ability to translate technical findings into clear, actionable recommendations for customers, leadership, and engineering partners Qualifications Bachelor’s degree in Computer Science, Information Management, Statistics, or related field; advanced degree a plus 6+ years of experience in technical support, analytics, or system performance, with 2+ years leading teams Strong background in analytics, reporting tools, and performance methodologies Excellent problem-solving, communication, and decision-making skills across technical and business audiences Proven ability to manage and grow technical teams while balancing customer, operational, and strategic priorities Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. 🌟 Join Our Talent Community here! Stay connected with Workday: Get the latest news & content Be first to hear about new roles Never miss an opportunity 🌐 Career Site 💡 Benefits 🌟 Join Our Talent Community 📰 Workday Life Blog 🤝 Inclusion and Belonging 📄 Application and Interview Tips 🎓 Early Careers / Internships 📋Contractor Job Site 👩‍💻 Engineering, but brighter. 💼 Sales, but brighter. 🤝 CX & Consulting, but brighter. Visit our Career Site here. Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support. Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the Workday's Pay Transparency Policy, and Know Your Rights Notice, by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at accommodations@workday.com.

Responsibilities

Lead and mentor a global team of analytics support engineers while ensuring world-class customer outcomes. Drive technical investigations and collaborate with cross-functional teams to improve support strategies and operational resilience.