Title: Manager, Technical Support
Number of Positions: 1
Position #: 100670
Pay Rate: $59,120.00 - $73,770.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Classification: 3m/on-campus mobile
Type of Appointment: Full-Time
Department: Information Technology

REFERENCE CHECK REQUIREMENTS:

Three (3) professional references, two (2) of which should be former or current supervisors and (1) professional reference.
Personal references (friends, clergy, customers, relatives) are not considered acceptable references.
A professional reference such as a previous or current co-worker may be used as one of the references.
Position Summary: The overall purpose of this job is to effectively plan, organize and manage the College desktop information technologies; this position is responsible for tasking and supervising a staff of computer technicians who provide direct desktop support at all five College sites.

REQUIRED EXPERIENCE:

Minimum of 5 years full time relevant IT experience and some leadership experience required with Bachelor’s degree.
OR, an Associate’s Degree with an emphasis information technology, and 7 years demonstrated relevant IT experience, and some leadership experience.
(Part-time work experience is calculated at 50% credit of full-time work experience)
Skills/Abilities: Organizational skills; solid communication skills and supervisory skills; ability to establish and maintain effective interpersonal relationships within the group and across the institution is required. Ability to engage in the college’s mission and values.
Physical Demands: Employee supervises major computer replacements (entire labs) and often lifts up to 30 pounds; there is substantial walking around all areas of all campuses to review staff work progress.
Hazards: Daily use of computer equipment could cause eye strain and/or carpal tunnel issues. Lifting of heavy equipment w/ possibility of dropping on hand or foot. Possibility of contagious illnesses due to constant use of user’s keyboards and mice.

25% Supervise and motivate a staff of computer technicians, scheduling staff work hours and tasks; work with staff to resolve hardware and software issues in academic labs and administrative areas.
20% Financial manager for tech support budget. Authorizing agent for $600K annual spending in support of all classroom technology needs at PSCC campuses.
15% Inventory owner for all college classroom assets. Ensures accountability for over 5K items spanning each PSCC campus.
10% Plan and maintain the College computer replacement plan for offices and student areas; plan the PC resources required for the Technology Access Fee budget; develop procedures to ensure quality performance of all hardware and software.
10% Manage installation requirements for specific PC images and server applications including virtualized desktops. Develop and maintain appropriate documentation for all related inventory, hardware and software.
10% Provide technical assistance to any department as needed; work with other technical department staff to ensure desktop services and related network services are responsive and appropriately configured for academic and administrative applications.
5% Oversee and manage lab and office hardware security; develop processes to ensure integrity of lab desktop software and physical security of hardware.
5% Work with Chief Information Officer (CIO) and others in the college of special projects as needed.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.