Manager, Technology Account Management (Based in Kinshasa DRC) at Mastercard

Casablanca, Casablanca-Settat, Morocco -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Technical Expertise, Sales Support, Project Oversight, Strategic Initiative Leadership, Cross-Functional Collaboration, Performance Monitoring, Training, Analytical Skills, Problem Solving, Communication Skills, Negotiation Skills, Customer Service, Financial Industry Knowledge, Technology Understanding, Interpersonal Skills

Industry

IT Services and IT Consulting

Description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Technology Account Management (Based in Kinshasa DRC) Role 1- Client Relationship Management • Develop and maintain strong relationships with banking partners, third-party processors, and key stakeholders. • Serve as a trusted advisor, addressing inquiries, concerns, and escalations. • Ensure customer needs are met with innovative and tailored solutions. 2- Technical & Business Expertise • Leverage deep knowledge of Mastercard solutions to provide consultative support and insights. • Translate complex technical concepts into business-relevant solutions. • Stay updated on industry trends, emerging technologies, and regulatory changes. 3- Sales & Revenue Growth Support • Partner with account teams to identify revenue-generating opportunities. Assist in pre- and post-sales activities, contributing technical expertise to proposals. • Develop strategies to expand product adoption and maximize business value for customers. • Engage Account team as part of Account Planning, coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives. • Build solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being met • Identify and deliver against customer and Mastercard corporate objectives, opportunities, and commitments. 4- Project Oversight & Issue Resolution • Monitor ongoing projects, ensuring alignment with customer expectations. • Identify bottlenecks and proactively implement solutions with internal teams. • Coordinate with cross-functional teams for timely delivery of products and services. • Lead customers through the transition from sale to implementation; clarify project scope and customer readiness to implement during project initiation and ensure internal stakeholders are clear on products/services implementation requirements with customers • Monitor post-implementation customer service quality, providing Voice of Customer feedback to improve quality • Provide Voice of Customer input into proposed product development initiatives, in addition to potential rule changes • Act as an escalation point during implementation of customer implementation projects to ensure customers’ and MasterCard’s needs are met. 5- Strategic Initiative Leadership • Identify opportunities to optimize Mastercard and customer revenue by utilizing existing technological capabilities, services or through innovation and development of new capabilities & ecosystems • Leverage relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales • Drive initiatives to streamline operations, optimize performance, and increase efficiency. • Advocate on customer needs internally, influencing product and service enhancements. • Build, grow, and manage operational and technical relationships with Customers • Leverage market, customer, operational, technology expertise to provide key inputs into solution design of key initiatives and market level opportunities • Grow and manage close strong working relationships with customer's executive and decision-making-level contacts. • Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology • Identify customer needs and communicate operational enhancements to relevant internal stakeholders • Guides customers to ensure their compliance with all Mastercard technology enhancements and mandates 6- Cross-Functional Collaboration • Work closely with internal teams (Product Management, Customer Solutions, Delivery, and Support) to ensure seamless customer experiences. • Facilitate knowledge-sharing and best practices across teams. • Represent customer feedback in internal discussions, ensuring alignment with business strategies. 7- Performance Monitoring & Reporting • Track and analyze key performance indicators (KPIs) to measure account success. Prepare and extract regular reports on performance, project status, and market trends. • Present insights and recommendations to leadership for strategic decision-making. 8- Training & Knowledge Transfer • Promote and support training activities related to Mastercard products, mandates, and industry best practices. • Act as Trainer to deliver our Mastercard Academy content to customers • Conduct review forums to keep customers updated on new technologies and compliance requirements. • Support the development and delivery of tailored training sessions. All about You • Ability to work effectively across all segments of Mastercard and customers’ organization. • Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices. • Ability to grasp technology details and translate them into solutions and/or to address business opportunities. • Extensive knowledge of credit and debit card operations (issuing, acquiring, and processing) with emphasis on authorization, clearing, settlement and fraud and risk management. • Project management and implementation skills preferred • Technology and operations related skills required • Interpersonal and negotiation skills required. • Strong analytical/problem solving and planning skills. • Articulate and creative, adept at delivering presentations to executive level audiences. • Minimum Qualifications & Experience: Education: • Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field. Industry Experience: • Senior-Mid-career with a of proven experience in the payments industry, financial technology, or banking. • Strong understanding of market dynamics, regulatory requirements, and emerging trends. • Experience in a customer-facing role, engaging with clients, understanding their needs, and delivering tailored solutions. Technical & Problem-Solving Skills: • Strong analytical and conceptual thinking abilities. • Ability to translate technical concepts into business value. • Problem-solving mindset to address complex customer challenges. Customer-Centric Mindset: • Commitment to delivering high-quality solutions. • Strong focus on customer needs, satisfaction, and long-term success. • Experience in managing customer expectations, resolving escalations, and ensuring seamless service delivery. Communication & Collaboration: • Excellent interpersonal, verbal, and written communication skills. • Ability to influence and build strong relationships across various levels of an organization. • Experience working cross-functionally with internal teams, banking partners, and third-party providers. Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: • Abide by Mastercard’s security policies and practices. • Ensure the confidentiality and integrity of the information being accessed. • Report any suspected information security violation or breach, and • Complete all periodic mandatory security training courses in accordance with Mastercard’s guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Responsibilities

The Manager, Technology Account Management is responsible for developing and maintaining strong relationships with banking partners and stakeholders while providing consultative support and insights on Mastercard solutions. This role also involves monitoring ongoing projects, ensuring alignment with customer expectations, and leading initiatives to optimize revenue and performance.