About the job

Aviso:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity:

We're looking to fill an opening for Manager, Technology Application Support to join our Technology Support Services team.

Reporting to the Director, Technology Support Services the Manager, Technology Application Support is responsible for leading and managing a team of IT professionals who provide technical support and maintenance for the company's application systems. This role is responsible for ensuring the availability, reliability, and stability of business applications while ensuring high levels of customer satisfaction and meeting service level agreements (SLAs).

As oneaviso:

• We Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supported
• We Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of working
• We Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeed
• We Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improve
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What your day looks like:

• Manage and lead a team of IT professionals responsible for application support, maintenance, and monitoring
• Develop and implement strategies for the effective use of applications, systems, and data to support business goals
• Ensure that all application support requests are addressed in a timely and effective manner and are properly documented
• Work with application development teams to ensure proper system design and implementation, ensuring that applications are supportable and meet business requirements
• Develop and maintain policies, procedures, and best practices for application support and maintenance
• Participate in the evaluation and selection of new applications and technology solutions, and assist in the implementation of these solutions
• Manage relationships with third-party vendors and service providers to ensure effective support and maintenance of systems and applications
• Work with the IT leadership team to develop and manage the departmental budget
• Develop and maintain key performance indicators (KPIs) and service level agreements (SLAs) to measure the effectiveness of application support and maintenance services
• Mentor and develop team members to ensure they have the necessary skills and knowledge to provide effective application support and maintenance services
• Develop and maintain relationships with clients to understand their business needs and ensure that service delivery meets their expectations
• Hire, train, and develop team members to ensure they have the necessary skills and knowledge to provide effective service delivery
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