Manager Third Party Operations (Help Desk and TP Systems) at Albertsons Companies

Boise, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, IT Support Desk Management, Process Improvement, Staffing, Vendor Management, Reporting, Data Editing, Margin Maximization, System Enhancements, Compliance Review, Audit Risk Identification, Communication, Time Management, Organization, Decision Making, Detail Oriented

Industry

Retail

Description

Job Title: Manager, Third Party Help Desk & Systems Reports to: Director, Managed Care Operations Department: Managed Care Operations Third Party Help Desk & Systems Job Responsibility: Project Management for Third Party Operations Systems enhancements, Third Party Help Desk Improvements and Third Party cross-functional support Manages IT Support Desk Relationship and support ticket ownership Responsible for Third Party Operational procedures posted on Daily Dose Direct oversight of Third Party Help Desk call center, reporting, process improvement and support for scheduling and staffing. Point person with Managed Care teams and outside departments on reports, edits, training, and various other tasks Manage relationship and communications with vendors Ensure all pharmacies can process through switch vendor and escalate necessary outages Review work of direct reports to ensure accuracy and provide feedback Responsible for reviewing department processes to ensure maximum efficiency in all required tasks Provide reports and updates to Management regarding staff’s individual and team performance Proactively identify potential editing opportunities to maximize margin/minimize loss via vendor processing system reporting Identify potential vendor processing system enhancements to assist with reporting capabilities Confirm reimbursement based on contracted rates and follow up with PBM/Plan contacts when noncompliance is identified Review and identify legal and audit risks that may occur based on vendor system reporting available Communicate effectively, including very detailed follow-up, with all areas of the business, vendors, and PBM/Plan contacts Identify, create, and manage editing to ensure pharmacy compliance with PBM requirements to prevent future audit recoupments Education/Experience: H.S. Diploma Pharmacy Technician preferred Third Party/Managed Care experience preferred Management or Training experience preferred Helpdesk experience preferred Skills/Knowledge Requirement: Advanced computer skills – Microsoft Office (Excel, Access, Outlook etc.) Ability to work in a team environment and adapt easily to constant change Math skills at a proficient level Strong communication skills, both written and verbal Ability to manage time efficiently and stay organized Ability to follow verbal or written instruction Strong decision-making abilities Detail oriented Knowledge of third party processing and NCPDP industry standards preferred Physical Environment: Most work is performed in a temperature-controlled office environment Incumbent may sit for long periods of time at desk or computer terminal Incumbent may use calculators, keyboards, telephone, and other office equipment during normal workday Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

This role involves managing IT support desk relationships, overseeing the Third Party Help Desk call center operations including staffing and process improvement, and leading project management for system enhancements and operational improvements. The manager will also ensure pharmacy compliance with PBM requirements, review work for accuracy, and manage vendor relationships and communications.