Manager- Third Party Risk Management at American Express Company South Africa

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Third-Party Risk Management, Vendor Management, Service Delivery, Regulatory Compliance, Risk Management, Information Security, Stakeholder Management, Incident Management, SLA Governance, Operational Risk, Contract Interpretation, Data Protection, Operational Governance, Reporting, Escalation Management, Technology Operations

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Role Summary The Manager – Third Party IT Vendor Management is responsible for managing the end‑to‑end lifecycle of IT third‑party vendors that support technology and business operations for American Express Banking Corp. (AEBC) India. Key objective is to ensure service performance, resilience, regulatory compliance, and risk management in accordance with enterprise third‑party policies and AEBC India specific outsourcing and regulatory requirements. The role serves as the Third‑Party Relationship Manager (TRM) for assigned IT vendors and works closely with Product Capabilities, Technology, Operations, Risk Management, Information Security, Procurement, and Legal & Compliance teams to ensure vendors meet contractual, operational, data protection, and regulatory obligations, including expectations applicable to India regulated entities. Key Responsibilities 1. Third‑Party Lifecycle & Relationship Management Act as the primary Third‑Party Relationship Manager (TRM) for assigned IT vendors supporting AEBC India. Manage the full vendor lifecycle including planning, onboarding, steady state operations, issue management, and termination or exit. Ensure vendor engagements comply with enterprise third‑party management policies and India outsourcing requirements, including documentation and approvals. Maintain accurate vendor inventory, relationship records, and engagement documentation. 2. Service Delivery & Performance Management Monitor vendor service delivery against SLAs, KPIs, availability, and resiliency commitments, as per enterprise third party standards. Drive remediation plans for service failures, recurring incidents, or performance gaps. Partner with Product Capability, Technology and Operations teams to ensure vendors support production stability, incident response, and post–go‑live support. 3. Risk, Compliance & Regulatory Oversight (India Focus) Partner with Third‑Party Risk Management, Product Capabilities, Technologies, Operational Risk, Information Security, and Compliance teams to identify and mitigate risks. Support regulatory, audit, and internal reviews related to outsourcing, data protection, operational resilience, and technology risk. 4. Governance, Reporting & Escalation Identify, document, and escalate significant vendor risks, service issues, and control failures. Support AEBC India and enterprise‑level risk committees with insights related to third‑party IT services. 5. Contract, Commercial & Financial Oversight Partner with Strategic Sourcing and Legal teams on IT vendor contracts, including: SLAs and performance metrics Business continuity and disaster recovery clauses Data protection, confidentiality, and audit rights Exit and transition provisions 6. Data, Security & Technology Controls Ensure vendors comply with data protection, information security, and record management requirements applicable to India operations. Validate implementation of required security, access, and operational controls for third‑party IT services. Qualifications & Experience Experience Typically, 6 to 10 years of experience in IT vendor management, technology operations, risk management, or service delivery. Experience managing critical or regulated third‑party IT services, preferably in India or other regulated markets. Exposure to incident management, SLA governance, outsourcing oversight, and operational risk. Skills & Competencies Bachelor’s in engineering (or associated streams). Masters preferred. Strong technology orientation and mindset Strong vendor and stakeholder management skills Understanding of India outsourcing and regulatory expectations Contract and SLA interpretation Risk and compliance management Operational governance and reporting Clear communication and escalation management We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

The Manager is responsible for managing the end-to-end lifecycle of IT third-party vendors supporting AEBC India, ensuring service performance, resilience, regulatory compliance, and risk management. This involves acting as the Third-Party Relationship Manager, overseeing service delivery against SLAs, and partnering with various internal teams to meet contractual and regulatory obligations.