Manager, Transition Solutions Experts (Managed Services) at Hewlett Packard Enterprise

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Talent Development, Operational Excellence, Continuous Improvement, Technical Governance, Quality Assurance, Compliance, Cross-Functional Collaboration, Financial Stewardship, Risk Mitigation, Managed Services, ITIL, PMP, Prince2, Data Analysis, Customer Experience, Coaching

Industry

Information Technology & Services

Description

Manager, Transition Solutions Experts (Managed Services) This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. Manager – Transition Solutions Experts (Managed Services) Location: Bangalore, India Role Purpose As the Manager of the Transition Solutions Experts (TSE) team, you will lead a high-impact specialized technical group responsible for the integrity of our customer onboarding lifecycle. You will act as the bridge between Solution Design and Managed Services delivery, ensuring every project meets the rigorous technical standards defined in the Statement of Work (SoW). Your mission is to serve as the Technical Quality Authority, ensuring that our operations teams inherit stable, documented, and high-performing environments. What you’ll do Key Responsibilities 1. Strategic Leadership & Team Management Talent Development: Lead, mentor, and upskill a team of technical experts. Build a robust Competency Action Plan (CAP) to stay ahead of evolving cloud, platform, and AI technologies. People management responsibilities will include managing specialized technical engineers across domains. Operational Excellence: Standardize the "Definition of Ready" for all service handovers. Drive the adoption of digital platforms and AI-driven automation to streamline transition workflows. Define transition validation framework. - Ensure documentation and knowledge transfer. - Drive automation adoption. - Lead post-transition reviews. - Reduce early life incidents. Continuous Improvement: Use post-transition retrospectives to drive CSI (Continual Service Improvement) initiatives, reducing the "friction" between build and run phases. 2. Technical Governance & Validation SOW/MSA Compliance: Ensure the team rigorously validates that the technical build matches the contractual obligations and customer requirements. Quality Assurance: Oversee Design Validation and Build Verification processes to eliminate technical debt before it reaches the steady-state delivery teams. Compliance & Certification: Represent Global Delivery in critical audits and certifications (ISO, CMMI, SOC1/SOC2, SAP, etc.). 3. Stakeholder & Financial Management Cross-Functional Collaboration: Partner with Pursuit, Tools Engineering, Transition Managers, and ITSM/DOSO teams to ensure a unified approach to account onboarding. Financial Stewardship: Manage the team budget (COD) and optimize resource allocation to ensure cost-effective delivery without compromising quality. Risk Mitigation: Proactively identify technical risks during the transition phase to ensure "Penalty-Free Operations" from Go-Live dates. What you need to bring: Qualifications & Skills Education: Bachelor’s degree in engineering, Computer Science, or an equivalent technical field. Experience: Minimum 10+ years in IT, with at least 3-5 years in a leadership role managing complex, transformative IT programs or transitions. Technical Proficiency: Deep understanding of Managed Services architectures and the transition lifecycle. Certifications: ITIL v4 certification is highly preferred; PMP or Prince2 is a plus. Global Mindset: Ability to work flexibly across time zones and travel to client locations as required to support high-priority transitions. Why This Role Matters Without the TSE team’s validation, operational teams risk inheriting unstable environments, leading to service degradation and customer friction. As the Manager, you are the protector of the Customer Experience and the Operational Bottom Line, ensuring that our "Promise" during the sales cycle becomes a "Reality" in delivery. Additional Skills: Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #operations Job: Services Job Level: Manager_1 HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. No Fees Notice & Recruitment Fraud Disclaimer It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication. Hewlett Packard Enterprise Technology innovation that fosters business transformation. We Are In the Acceleration Business We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed. COVID Policy The health and safety of our team members, customers and partners is paramount at HPE. Accordingly, if applicable to the role you applied to, you must be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws. Standards of Business Conduct (SBC) The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Read more about how we win the right way. Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. Please click here: Equal Employment Opportunity. If you’d like more information about your EEO right as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here. You can also download the posters with information on legal rights and protection by clicking here and here. Accessibility Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email recruiting@hpe.com. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.

Responsibilities

As the Manager of the Transition Solutions Experts team, you will lead a specialized technical group responsible for customer onboarding. You will ensure that every project meets the technical standards defined in the Statement of Work, serving as the Technical Quality Authority.