• R022213
• United States
• IT Operations
• Regular
  Location Details: Remote - United States
  At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.
  This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.
  This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.
  GoDaddy is not currently considering candidates for this role in California, Seattle, or NYC.

JOIN OUR TEAM

GoDaddy is seeking a motivated Manager of Trust and Safety. In this role, you will lead a team dedicated to ensuring the safety of those who use GoDaddy’s platform, including our customers and their users, by identifying and remediating abuse. Please note, you may encounter sensitive or distressing material as part of your regular responsibilities. Flexibility to respond to urgent incidents outside standard business hours, including nights, weekends, or holidays, may be required. If you are passionate about combating online threats in a fast-paced environment and possess strong leadership abilities, we want to hear from you!

YOUR EXPERIENCE SHOULD INCLUDE…

• 5+ years’ experience in Trust & Safety or fraud prevention, ideally within the internet infrastructure, web hosting, or domain services industry.
• Proven ability to scale operations and manage teams, including oversight of outsourced BPO (Business Process Outsourcing) teams.
• Skilled in interpreting operational data to drive performance improvements and inform strategic decisions.
• Strong knowledge of current and emerging threat trends, such as phishing, scams, malware, and content-related abuse.
• Experience collaborating with diverse stakeholders and senior leaders, as well as working with law enforcement and regulatory agencies to implement and enforce policies.

• Lead and support a distributed team of Trust and Safety professionals, including oversight of outsourced BPO teams, to investigate and resolve suspicious activity and policy violations while fostering team well-being and development.
• Take the lead on high-profile investigations with a customer-centric approach, and manage teams who liaise with law enforcement and regulatory agencies for effective case resolution.
• Analyze data and metrics to assess the effectiveness of Trust and Safety initiatives, making data-driven decisions to improve processes, scale operations, and enhance overall safety outcomes.
• Collaborate cross-functionally with internal teams—such as Legal, Industry/Government Relations, Public Relations, Information Security, and Care—as well as technology partners, to investigate claims, manage risks, enforce standards, and implement tools that enhance Trust and Safety operations in compliance with regulations.
• Partner with Product, Technology, and Care teams to improve safety features and the customer experience, proactively mitigate misuse of the platform, advocate for GoDaddy’s Trust and Safety initiatives with industry and regulatory organizations, and stay current with industry trends and regulatory developments related to online safety and security.