Title:
Manager, Underwriting Services
Company:
Everest Insurance Company
Job Category:
Underwriting
Job Description:
About Everest:
Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world.
About the Role:
The Specialty Lines of Everest Insurance, is looking for a UW Services Manager to join our Warren, New Jersey or New York City office.

Responsibilities (include but are not limited to):

• You will lead a team of approximately 9 Underwriting Assistants who provide support on Alternative Solutions, Credit & Political Risk, Private Equity, and Surety to both internal and external customers.
• You will leverage data to drive the day-to-day production of all tasks assigned to your team, including Ratings, Policy Issuance, and Mid-term Endorsements. You will reprioritize and/or reassign work as needed to ensure established SLAs are consistently achieved.
• You will utilize continuous improvement methodology to identify root causes, problem-solve, and drive process improvement opportunities when warranted.
• You will develop and foster strong relationships with internal and external stakeholders, including proactive and transparent communication regarding performance metrics and team execution.
• You will oversee responses to Quality Audits within your group and proactively monitor your team to ensure readiness to execute against audit criteria.
• You will be accountable for Change Management, following through on key initiatives and priorities. This includes contributing to technology advances and new system functionality or enhancements that impact workflow execution.
• You will be responsible for ensuring staff meet core competencies and skills needed to deliver quality service.
• You will ensure training materials are developed and implemented, and that your staff are properly trained to support the delivery of products and services.
• You will develop and implement streamlined workflow procedures, process improvements, and enhancements to ensure service level agreements are consistently met.
• You will be responsible for all aspects of supervision, including hiring, leading, coaching, developing, and managing staff to achieve performance goals and service metrics with guidance from management.

Qualifications, Education & Experience:

• You hold a bachelor’s degree or equivalent experience.
• You have at least 2 years of prior supervisory and/or operational experience.
• You are proficient in MS Office, with exceptional skills in Microsoft Excel, including pivot tables and formulas for data cleansing and analysis.

Knowledge, Skills & Competencies:

Business Knowledge:

• You have knowledge of the Financial and/or Specialty Lines commercial insurance policy life cycle, terminology, and processing procedures.

Analytical Skills:

• You have strong problem-solving and analytical skills, along with solid mathematical aptitude.
• You can use data analytics to think strategically, improve processes, and make appropriate correlations on results using various tools and applications.

Leadership Skills:

• You are an excellent coach and communicator (verbal, written, and interpersonal).
• You demonstrate strong negotiation, decision-making, accountability, and leadership skills with the ability to motivate staff.

Customer Service Skills:

• You are customer-focused and provide excellent service.
• You are results-oriented, with the ability to manage expectations for delivering tasks and assignments.
• You are flexible, adaptable to change, and able to multi-task in a fast-paced, results-driven, service-oriented environment.

Intangible Skills:

• You bring intellectual curiosity to solving a variety of business problems.
• You demonstrate a high sense of urgency, action orientation, and strong work ethic.
• You are able to participate in planning and organizational guidance, including time management, project management, prioritization, and attention to detail.

Compensation & Benefits:
The base salary range for this position is $88,000 – $121,000 annually. The offered rate of compensation will be based on your education, experience, qualifications, and work location.

As part of your offer, you will also have access to a variety of employee benefits, including:

• Health insurance coverage
• Employee wellness program
• Life and disability insurance
• 401(k) match and retirement savings plan
• Paid holidays and paid time off (PTO)

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What if I don’t meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.
Our Culture
At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click
here

to learn more about our culture.

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.
Type:
Regular
Time Type:
Full time
Primary Location:
Warren, NJ
Additional Locations:
New York, NY
Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at everestbenefits@everestglobal.com.
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• You will lead a team of approximately 9 Underwriting Assistants who provide support on Alternative Solutions, Credit & Political Risk, Private Equity, and Surety to both internal and external customers.
• You will leverage data to drive the day-to-day production of all tasks assigned to your team, including Ratings, Policy Issuance, and Mid-term Endorsements. You will reprioritize and/or reassign work as needed to ensure established SLAs are consistently achieved.
• You will utilize continuous improvement methodology to identify root causes, problem-solve, and drive process improvement opportunities when warranted.
• You will develop and foster strong relationships with internal and external stakeholders, including proactive and transparent communication regarding performance metrics and team execution.
• You will oversee responses to Quality Audits within your group and proactively monitor your team to ensure readiness to execute against audit criteria.
• You will be accountable for Change Management, following through on key initiatives and priorities. This includes contributing to technology advances and new system functionality or enhancements that impact workflow execution.
• You will be responsible for ensuring staff meet core competencies and skills needed to deliver quality service.
• You will ensure training materials are developed and implemented, and that your staff are properly trained to support the delivery of products and services.
• You will develop and implement streamlined workflow procedures, process improvements, and enhancements to ensure service level agreements are consistently met.
• You will be responsible for all aspects of supervision, including hiring, leading, coaching, developing, and managing staff to achieve performance goals and service metrics with guidance from management