JOB DESCRIPTION

To manage BancTakaful products and business portfolio, explore and develop product offering across segments, develop procedures and process, plan and manage relations with external and internal stakeholders to achieve department strategic goals.

COMPETENCIES/SKILLS

Minimum High Diploma. Bachelor’s Degree will be plus
Minimum 6-8 years of work experience in Insurance and BancTakaful products, consumer behaviour, marketing and product development practices.
Job ID JB1100012156

Manage and develop existing products offering and portfolio.
Launch of new products to expand to new client segments.
Plan and manage marketing strategies.
Track profitability and explore opportunities to maximise ROI.
Prepare policies and procedures, processes, regulations and MIS reports.
Lead communication with internal and external business partners (Service Providers, Operations, Sharia, HR, Legal, IT, Compliance and Audit).
Review revenue statements, investment performance.
Explore market outlook update and competition scanning.
Manage regulatory compliance and complaints unit.
Manage customer verification unit.
Explore services and TAT improvements.
Design staff motivation schemes and incentives plans.
Manage and develop training plans and professional certification for staff to meet organization standards.
Responsible to ensure relevant controls are in place to protect Customer’s & Bank’s interest.
Working closely with the Service Quality team, to ensure service standards are met and customer complaints are resolved within acceptable TAT.
All above responsibilities include but not limited to any additional tasks or responsibilities assigned by Head of Banc Takaful.