Manager at UnitedLex

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Communication, Decision Making, Attention to Detail, Excel, Performance Evaluation, Training, Career Pathing, Skill Development, Quality Control, Root Cause Analysis, Project Management, Client Management, Engagement, Retention, Compliance

Industry

Legal Services

Description

Position title: Manager (Incident Response) Job Location: Gurgaon Shift timing: 8:30AM – 5:30PM Role and responsibilities Responsible for overall performance and management of the team assigned • People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members • Proactive communication with client, ensuring all client requirements are met and reports are submitted on time • Set goals for team members and communicate it to the team • Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines • Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time • Actively work on skill development, engagement and retention of team members • Responsible for upskilling and training the team members • Provide regular feedback for performance • Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team • Conduct regular 1-on-1 connects with team members • Perform QC/QA checks for team members • Liaison with other teams/departments Desire Candidate Requirements • Any graduate/Postgraduate with 5+ Yrs of experience as people manager or similar role with years of experience with LPO/Legal Services. • Candidates with background of Document Review or e-Discovery or Contracts or Data Breach or Compliance are eligible to apply for this role. • Excellent people management skills • Passionate to drive business metrics – Productivity, Quality, and other key deliverables • Ability to priorities between multiple complex projects/timelines • Excellent written and Verbal communication • High level of positive attitude with good listening skills • Good decision-making ability • Ability to adapt to any process changes and work on different types of projects • Good knowledge in Excel • Ability to priorities between multiple complex projects/timelines • Strong attention to detail and the ability to conduct root cause analysis • Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred Please refer to our Privacy Policy at UnitedLex for information, https://unitedlex.com/privacy-policy/ ” "ISO 27001:2022 is the standard that we follow in this organization, based on this ISO document we have implemented 92 controls in UnitedLex across multiple offices and also with the help of this document we have implemented the Information Security Management System in the Organization"

Responsibilities

The Manager (Incident Response) is responsible for the overall performance and management of the assigned team, including people management, client communication, and ensuring key metrics are met. The role involves regular feedback, skill development, and liaising with other departments.