Manager - Uptime Assist Field Operations at Ford Global Career Site

Dearborn, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management, Mentoring, Dealership Processes, Vehicle Repair Procedures, Technical Knowledge, Data Analysis, Communication Skills, Interpersonal Skills, Team Leadership, Operational Performance, Parts Supply Knowledge, Logistics Knowledge, Field Experience, Training Development, Performance Metrics, Gemba Walks

Industry

Motor Vehicle Manufacturing

Description

Manage and mentor MAQBs, enabling them to effectively engage with Market Area teams to successfully implement timely vehicle repair processes in dealerships. Lead initiatives to elevate Uptime Assist performance, specifically targeting and achieving the 7-day RO closure /escalation Key Performance Indicator Drive efforts to reduce vehicle downtime at dealerships by collaborating closely with QB teams, FCSD Field Organizations and other Uptime Assist Colleagues Minimum Bachelor's Degree or equivalent combination of relevant education and experience Demonstrated knowledge of dealership processes and vehicle repair procedures Strong technical knowledge of service repair processes Proficiency in automotive parts and parts ordering systems Proven ability to critically assess and interpret data Exceptional communication and interpersonal skills, with the capacity to adapt messaging to diverse audiences Experience in leading teams and driving operational performance improvements Familiarity with various internal systems and dashboards (e.g., Global Uptime, GCQIS, PTS, OASIS, DOW, GCCT, Qlik, Microsoft Planner) Prior field experience within the service side of the automotive business Parts Supply and Logistics knowledge is preferred Field Experience with Uptime Assist or similar vehicle diagnostics and repair support platforms is helpful Facilitate daily (T-F) MAQB Team Stand-Ups to address obstacles, align on objectives, review KPIs, and plan daily activities. Manage the daily UASSIST shared email to ensure timely/accurate responses to OZMs Perform Gemba walks at dealerships as required, identifying low-performing sites based on metrics like escaping containment and 7-day RO closure rates. Analyze dealership performance data, including download rates, historical 7-day performance, FIRTFT, NPS, and Warranty Dash RO duration. Develop and deliver training materials and decks for Go-to-Market (GTM) rollout to OZMs, regions, and markets. Contribute to weekly newsletter updates for L1 leadership. Ensure all field communications are officially managed through the Field eFC process, org meetings, Field Management, etc. Established and active employee resource groups

Responsibilities

Manage and mentor MAQBs to engage with Market Area teams for timely vehicle repairs. Lead initiatives to improve Uptime Assist performance and reduce vehicle downtime at dealerships.