[WHAT YOU WILL BE WORKING ON]

• Shape end to end interaction design for NLB Mobile and other digital products: discovery, wireframes, prototypes, final visuals.
• Plan and run user research and usability tests across diverse patron segments; turn insights into concrete design decisions.
• Translate findings into personas, journey maps, information architecture and iterative prototypes; validate with stakeholders.
• Partner with Product Managers to define problem statements, test hypotheses and achieve product market fit.
• Evangelise UX within NLB: present findings to executives, contribute to standards and influence policy and tooling choices.
• Coach and mentor new UX hires and junior designers; facilitate design thinking workshops to embed a user centric culture.
• Build and maintain a component based design system consistent with NLB branding and accessibility standards.
• Define and track UX metrics such as task success and funnel drop off; propose improvements post release.
• Contribute to the development of a company wide UX strategy; articulate how design supports NLB’s current and future digital programmes.

The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.
At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact.

We can offer you:

• A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
• An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
• An organisation that Cares for your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

Key pillar of Digital Experience Product Management team to craft usable, inclusive and data validated experiences for the National Library Board’s web and mobile products. You will pair closely with Product, Engineering and Content teams to translate research into elegant flows that serve everyone from young readers to senior patrons while advancing NLB’s goals. A core part of the job is to advocate for UX across NLB and help grow an internal community of practice.