Manager Vendor & Performance at Etihad Airways Australia

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Management, Performance Monitoring, Strategic Planning, KPI Management, Financial Analysis, Operational Analysis, Process Improvement, Policy Development, Contact Center Management, Customer Service, Six Sigma, COPC Implementation

Industry

Airlines and Aviation

Description

Job Description Synopsis Vendor Performance manager facilitates and maintains relationships between Etihad and service providers (local/outsourced), managing vendor standards, acts as a point of contact and accountable for business continuity Accountabilities Act as Etihad representative facilitating communication between entities. Ensure financial and performance targets are achieved according to budget, using Etihad standards that are applicable for the business. Monitoring overall performance of services. Oversee the day-to-day deliverables of one or more unit of operations. Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company’s operations. Ensure & empower vendors to consistently achieve KPIs Prepare/review financial and/or operational analysis and reports on a daily/weekly/monthly basis. Participate in monthly and quarterly meetings. Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate. Develop or assist with the development and implementation of policies and procedures consistent with those of the organization. Ensure all Etihad policies and procedures are adhered to including but not limited to, Security, HR, Operations, and any known infractions of any of these corporate policies and procedures are communicated to the proper management immediately. Spend time on floor to audit current procedures to monitor and improve efficiency of operations. Ensure communication with the core operations team and keep them informed regularly on operational performance and customer/agent feedback Qualifications Education & Experience University graduate 3+ years of management experience in an inbound/outbound Contact Center is a must Experience in customer service Experience in travel sector Six Sigma Green Belt (Black Belt is an advantage) COPC implementation leader Additional Information Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight. To learn more visit www.etihad.com Recruitment Fraud Alert Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent. Division: Operations & Guest Experience

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Responsibilities

The role involves managing relationships with service providers to ensure financial and performance targets are met according to company standards. Key duties include monitoring day-to-day deliverables, implementing process improvements, and auditing operational efficiency on the floor.