Our Volunteers are at the core of everything we do and we’re on the hunt for a Volunteer Resource Manager to grow and support our dedicated team of volunteers. Help shape meaningful volunteer opportunities that leave our team feeling appreciated, inspired, and proud to serve the community. If you’re organized, compassionate, and a true people connector, the Calgary Food Bank wants to hear from you!

ABOUT US

At the Calgary Food Bank our mission is “to make food accessible to everyone in our city”. Our core belief that no one in our community should go without food continues to serve as our guiding principle for our future. We are the first line of emergency food support for people facing crisis serving over 100,000 individuals per year and growing. Always client centered and community focused, the Calgary Food Bank is committed to excellence in both our operations and culture.

SKILLS & CAPABILITIES

• Possess a high level of interpersonal skills, ability to communicate effectively with diverse group of stakeholders including employees, volunteers and the general public.
• Demonstrated working knowledge of multiple people resource functions in a non-profit environment preferred.
• Strong research and networking skills.
• Ability to initiate, develop and implement strategies.
• Able to build and maintain lasting relationships with line departments and key external stakeholders.
• Strong problem identification and problem resolution skills.
• Strong interpersonal and communication skills.
• Ability to motivate and engage diverse individuals and groups.
• Proficiency with volunteer management software and/or databases (preferred).
• Organized, detail-oriented, and capable of managing multiple tasks.
• Passion for community service and volunteerism.
• Public speaking and presentation experience.
• Experience with event coordination.
• Cultural competency and inclusive engagement practices.
• Crisis management or conflict resolution skills.

Administration

• Organize and prioritize work requirements for staff, ensuring tasks and duties are delegated appropriately.
• Assist with day-to-day Volunteer Resources administration when required (i.e. vacation coverage, Christmas).
• Meet with the Department for dynamic scheduling of Volunteers to meet operational requirements.
• Approve the department’s payroll on a bi-weekly basis.
• Ensure applicable administration and supervisory functions defined in the Calgary Food Bank’s policies are completed, i.e., performance evaluation, job descriptions and management of ADP approvals.
• Allocate and track Volunteer Resources department budget

WHAT YOU’LL DO

Program Development and Strategic Planning

• Design and implement a comprehensive volunteer program aligned with the Calgary Food Bank’s strategic goals.
• Develop volunteer policies, procedures, processes and standards of service.
• Develop KPIs for the Volunteer Associates that support the Calgary Food Bank’s annual business plan and strategic growth.
• Strategic planning of volunteer program regarding growth, retention, attrition, and reactivation to meet the needs of the Calgary Food Bank.

Leadership

• Manage and coach the Volunteer Associates.
• The day-to-day management of volunteer resources across all departments.
• Address employee-volunteer concerns and mediate conflicts as necessary.
• Ensure both staff and volunteers are in compliance with the Calgary Food Bank’s policies and procedures.

Administration

• Organize and prioritize work requirements for staff, ensuring tasks and duties are delegated appropriately.
• Assist with day-to-day Volunteer Resources administration when required (i.e. vacation coverage, Christmas).
• Meet with the Department for dynamic scheduling of Volunteers to meet operational requirements.
• Approve the department’s payroll on a bi-weekly basis.
• Ensure applicable administration and supervisory functions defined in the Calgary Food Bank’s policies are completed, i.e., performance evaluation, job descriptions and management of ADP approvals.
• Allocate and track Volunteer Resources department budget.

Recruitment, Onboarding and Retention

• Manage the Volunteer recruitment, onboarding and retention functions.
• Coordinate volunteer orientation sessions and provide training as needed.
• Match volunteers to roles based on skills, interests, and organizational needs.
• Develop and implement volunteer recognition programs and events.
• Collect feedback from volunteers to improve the program and ensure satisfaction.
• Research and identify volunteer job fairs the Calgary Food Bank can participate in throughout the year.

Community Outreach

• Promote volunteer opportunities through various channels (social media, events, community outreach, etc.).
• Build partnerships with schools, universities, corporations, and community groups to attract volunteers and promote the Calgary Food Bank in the community.
• Participate in Community networking within Calgary not-for-profit community and attend quarterly Community Volunteer Manager meetings.

Reporting & Evaluation

• Track volunteer metrics and generate reports for internal and external stakeholders.
• Evaluate the impact of volunteer contributions and make recommendations for improvements.
• Management and evaluation of the Volunteer Program for organizational needs

Health and Safety

• Participate and develop policies that contribute to the Health and Safety of all persons accessing and working at the Calgary Food Bank in conjunction with the Health and Safety Coordinator.

WHAT MAKES THIS ROLE EXCITING

Joining a team whose core belief is that no one in our community should go without food, you will support the development of volunteer initiatives that foster a sense of appreciation, purpose and community engagement. If you’re driven by purpose and motivated by making a positive impact, this job is for you!