Manager, WFM Real Time at TTEC

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Coaching, Mentoring, Team Management, Time Management, Organizational Skills, Problem Solving, Performance-Driven Culture, Employee Engagement, Customer Satisfaction, Reporting, Flexibility, Communication, Training Coordination, Attendance Monitoring, Career Mobility

Industry

Outsourcing and Offshoring Consulting

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Manager – WFM Real Time working HYBRID in Novaliches City, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. Your flexibility will help you work to answer questions, resolve issues, and interpret data. You’re an instrumental part in creating and maintaining a positive work environment for your team and acknowledging a job well done. You’ll report to the Senior Manager, Workforce Management. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You’ll Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects Bring your time management and organizational skills to manage multiple, complex, on‐going tasks while monitoring absence and attendance of your team What You Bring to the Role 3 years or more of data analysis experience or equivalent experience Continuously promote a performance-driven culture and always work towards reaching for amazing Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks Consistently mentor and inspire others A solution-oriented mindset to ensure happy customers Understanding, interpreting, and manipulating data for reporting What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit www.mybenefits.ttec.com for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #Hybrid

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Responsibilities

In this role, you will coach associates to ensure they meet company and client goals while managing employee-related issues. You will also monitor attendance and absence, ensuring a positive work environment for your team.