KEY RELATIONSHIPS:

• EMC Wholesale Channel (Commercial Teams B&M/ DPC and Customer Service)
• EMC Finance (CC/ FP&A/ DP)
• EMC Legal and Internal Control
• EMC Brand (CTC/ MOPS)
• EM Sales Development
• Global Trade Investment and Sales Development

KNOWLEDGE, SKILLS AND ABILITIES

:

• Sales operations background (sales processes, customer service, systems and tools)
• Sports industry experience with commercial knowledge and business acumen as an advantage
• Understanding of finance reporting, customer service, marketing (SOS) compliance, business development
• Advanced knowledge of Excel and Power-point
• Fluent in English and Arabic as a preference
• Self-motivated with a solid ability to work autonomously
• Exceptional communication and collaboration skills, with a proven ability to influence and align cross-functionally and with senior leadership around commercial objectives
• Experience using data and metrics to determine and drive process improvements
• Ability to understand and implement strategy
• Ability to analyze data to improve strategic decision making and implementation
• Mental flexibility, proactive, initiative, determination and solution oriented
• Experience with SAP systems and customer data management tools

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

• University degree in Business with Sales/ Marketing/ Finance focus
• Minimum of 4 years of overall work experience in industries such as sports goods, FMCG, apparel, fashion, footwear or similar environment

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

We are seeking a detail-oriented and strategically minded Commercial Strategy & Operations Expert to support the planning, execution, and governance of trade investment frameworks, segmentation processes, and compliance protocols. This role bridges strategic planning with operational excellence, ensuring data integrity, policy adherence, and seamless execution across global and local commercial initiatives.

KEY RESPONSIBILITIES

1. Strategy & Planning

• Develop and maintain the annual trade investment framework, including global submissions and Power BI tool attributes setup
• Update approval matrixes and ensure seasonal trade terms are accurately cleansed, aligned, and submitted
• Consolidate sales discounts and manage in-season discount changes and tracking
• Coordinate compliance due diligences and credit control alignment
• Support sub-channel alignment and sign-off workflows
• Facilitate customer front-end data management and primary sales attribute data integrity
• Deploy global directives and communicate updates across clusters
• Assist in WHS strategy planning and territory/account assignments

1. Sales Foundation

• Oversee account creation processes including validations, sign-offs, documentation and data maintenance
• Maintain and update customer creation workflows and IBP mapping files
• Manage SAP CCH module updates for retail banners
• Lead segmentation initiatives: survey collection, documentation, simulation, and mapping
• Ensure approvals for segmentation changes and correct survey entries
• Validate data between SAP and CSD systems and monitor fashion influencers process
• Consolidate monthly extracts and identify technical anomalies in systems
• Liaise with CTC and ensure cross-reporting updates
• Assist in the preparation of materials for market visits and business presentations

1. Technology & Reporting

• Generate and analyze channel performance reports (e.g., regular vs clearance, CPA statements, BOH)
• Deliver ad-hoc reporting for local and EM requests
• Monitor data quality and sales attributes accuracy

1. Governance & Compliance

• Conduct annual audits and governance protocols for commercial policy assessments
• Prepare quantitative and qualitative reports and facilitate EM calibration sessions
• Manage approvals and coordinate proof-of-execution processes for trade investments
• Track and consolidate evidence for store evaluations and strategic investments
• Audit clearance rules quarterly, identify deviations, and prepare business cases
• Play a consultant role on the global WHS policies, tool gate exceptional cases to ensure compliance
• To maintain rigorous documentation controls and established best practices

1. Cross-Functional Impact & Continuous Improvement

• To undertake and lead other cross functional initiatives as per business requirements
• Proactively identify and develop enhancements of commercial processes and strategic frameworks to optimize commercial teams’ performance
• To spread full expertise and EMC best practices across all regions within the key stakeholders (Cluster, EM, Global)
• To act as the WHS Excellence Ambassador across EMC and the functional lead in the Egypt subsidiary, championing a culture of continuous improvement