Manager, Workforce Management at Oscar Health

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

122850.0

Posted On

06 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Management, Production Planning, Scheduling, Performance Management, Capacity Planning, Forecasting, Team Leadership, Project Delivery, Customer Experience, Technology Improvement, Compliance, Real-Time Monitoring, Engagement, Disciplinary Expertise, Operational Rigor, Communication

Industry

Insurance

Description

Hi, we're Oscar. We're hiring a Manager, Workforce Management to join our Clinical Operations team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: You will be responsible for key business results through oversight of production planning. You will play a critical role to optimize scheduling and ensure production teams have the correct resources to meet the needs of our customers. You will report into the Director, Clinical Operations. Work Location: This position is based in our NYC office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $93,600 - $122,850 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities: Provide full leadership and supervisory responsibility for Oscar's workforce command center operations including engagement, performance management, and hiring Responsible for real-time monitoring of volume, staff performance, and systems with decision-making authority to re-balance resources to achieve daily KPI success Apply disciplinary expertise and operational rigor to provide recommendations regarding changes to improve performance and the customer experience. Understand and communicate how this impacts business targets. Serve as the resident expert on Oscar's workforce management tools and capabilities Oversee technology and process improvements to ensure the highest level possible customer satisfaction and cost effectiveness. Compliance with all applicable laws and regulations Other duties as assigned Requirements: 4+ years of experience in forecasting, capacity planning, and real-time workforce management (100+ employee population) within healthcare space 2+ years of experience leading or supporting a team within healthcare 1+ year experience facilitating or presenting in company meetings 1+ year experience scoping and delivering projects Experience leading a virtual team Bonus points: Proficient in phone system reporting and WFM systems (Nice, IEX, Cisco (or similar)) Proficient in Google Workspace This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts. Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known. California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.

Responsibilities

You will oversee production planning and optimize scheduling to ensure production teams have the correct resources to meet customer needs. Additionally, you will monitor staff performance and make decisions to achieve daily KPI success.