We’re seeking a strategic and analytical leader to join our Group Benefits Operations team as Manager, Workforce Management, Reporting & Data Governance. In this dynamic role, you’ll oversee end-to-end workforce planning—including forecasting, capacity management, and productivity tracking—while driving operational reporting excellence and robust data governance across multiple business lines.
You’ll lead a high-performing team of analysts and data stewards, partnering closely with Operations leaders to optimize performance, manage expenses, and deliver actionable insights. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about using data to drive meaningful change.

REQUIRED QUALIFICATIONS:

• 5–7 years of experience in operations, with a focus on workforce management, reporting, and data governance.
• 1-3 years of leadership experience.
• Proven expertise in volume forecasting and capacity planning, ideally within a large organization.
• Strong technical skills in data analysis, including proficiency with Power Platform and SQL.
• Demonstrated leadership experience with the ability to influence cross-functional teams and stakeholders.
• Excellent communication skills—both written and verbal—with a proactive approach to collaboration.
• High level of analytical discipline and the ability to manage multiple priorities under pressure.

PREFERRED QUALIFICATIONS:

• Post-secondary education in Business Administration or a related field is an asset.

• Lead all aspects of Workforce Management: forecasting, resource planning, productivity tracking, and performance measurement.
• Oversee operational reporting and ensure data governance standards are upheld across Health & Dental Claims, AdminAdvantage, Plan Member Administration, Plan Design Services, and Sponsor Financial Services.
• Build strong relationships with business unit leaders to align support services with service level goals, cost optimization, and employee experience.
• Develop and maintain staffing models, capacity plans, and financial performance trackers in partnership with Finance.
• Continuously identify opportunities to improve operational efficiency and resource utilization.
• Deliver regular reporting on service levels, staffing, digital KPIs, and business reviews.
• Lead a team of analysts to proactively recommend operational improvements and support strategic initiatives.
• Champion a data-driven culture by ensuring consistent, accurate, and strategic reporting aligned with business priorities.