Manager, Workforce Optimisation & Insights at UniSuper

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Leadership, Reporting, Data Analytics, Business Intelligence, Workforce Planning, Forecasting, Capacity Planning, Resource Optimisation, Stakeholder Engagement, Performance Reporting, Data Modelling, Strategic Decision Making

Industry

Financial Services

Description

* Lift reporting, analytics and insight capability across Service & Experience * Turn complex data into meaningful actions and business outcomes * Lead workforce planning, reporting and analytics specialists The Opportunity If you're the kind of leader who can turn complex data into meaningful business decisions, this is a rare opportunity to shape how insights are used across one of Australia's leading super funds. As our Manager, Workforce Optimisation & Insights, you'll lead the function responsible for delivering actionable reporting, analytics, workforce insights and optimisation across our Service & Experience division. You'll play a key role in helping our frontline teams deliver an easier, more seamless experience for members through sharp forecasting, smart capacity planning, and insights that drive action. The real opportunity is in elevating how data, reporting and insights are used across the business. Working closely with the Service & Experience Leadership Team, Data Office and key enterprise stakeholders, you'll help leaders move beyond understanding what has happened, to understanding why it happened, what it means, and what action should be taken next. You'll lead a team of specialists, shape management reporting and analytics capability, and influence decisions that improve member experience, productivity and cost-to-serve outcomes In this role you will: * Lead the delivery of management reporting, analytics and actionable insights that support operational and strategic decision making * Develop and evolve business intelligence approaches, reporting frameworks and insight capability across Service & Experience * Use data analysis, modelling and workforce insights to identify risks, opportunities and improvement priorities, translating findings into clear recommendations and actions * Partner with the Data Office and key stakeholders to improve data quality, reporting outcomes and the value derived from insights * Lead workforce forecasting, capacity planning and resource optimisation across customer channels to support sustainable service outcomes * Provide strategic recommendations to leaders on workforce effectiveness, productivity, service performance and cost-to-serve opportunities * Lead and develop a high-performing team of workforce planning, reporting and analytics specialists About you You're driven by the opportunity to shape decisions that genuinely improve performance, productivity and member outcomes. Whether it's identifying opportunities, challenging assumptions, improving performance or helping leaders navigate complex problems, you're at your best when using insights to influence action and drive better outcomes. You're energised by the opportunity to shape how an organisation uses data, reporting and workforce intelligence. You know how to move beyond simply reporting the numbers, helping leaders understand what's really happening, why it matters, and what should happen next. Just as importantly, you're someone who enjoys lifting the capability of others. You can bring together analysts, planners and stakeholders around a common goal, create clarity in complex environments, and build a culture where insight leads to action. You will bring: * Proven people leadership experience, with a track record of coaching, developing and uplifting capability in specialist teams * Exceptional experience in reporting, analytics, business intelligence or insights functions within a complex operational environment * Demonstrated ability to translate data into clear insights, recommendations and actions that influence business outcomes * Experience developing reporting frameworks, dashboards or performance reporting that support operational and strategic decision making * Workforce planning experience, including forecasting, capacity planning and workforce optimisation * Strong stakeholder engagement and influencing skills, with the ability to build alignment across multiple teams and functions * Confidence working with data, analytics and reporting tools, and partnering with technical teams to achieve business outcomes * Pragmatic, commercially minded and outcomes-focused approach * Most importantly, you'll be someone who can help leaders move beyond the numbers and confidently decide what action to take next Think Great. Create Great.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Lead the workforce optimisation and insights function to deliver actionable reporting and analytics for the Service & Experience division. Manage a team of specialists to improve member experience, productivity, and cost-to-serve outcomes through sharp forecasting and capacity planning.