EDUCATION/EXPERIENCE

• Bachelor’s degree in Business, Education, Human Services, or related field (required)
• Minimum of four (4) year of experience in workforce development, community outreach, admissions, or sales (required)
• Experience with WIOA and related workforce funding programs and contracts (preferred)

SKILLS

• Independently manage complex tasks and projects
• Coach and mentor junior team members
• Analyze problems, evaluate alternatives, and implement effective solutions
• Present ideas in a compelling and structured format to diverse audiences
• Demonstrate refined listening skills and emotional intelligence
• Facilitate training sessions and cross-functional meetings
• Drive consistent results in a fast-paced environment
• Leverage enterprise-level tools and systems to streamline processes
• Create new and better ways for the organization to succeed
• Develop people to achieve their goals and support organizational success
• Navigate complex policies, processes, and organizational dynamics with ease
• Operate effectively in uncertainty and ambiguity
• Work independently, escalating complex or high-impact issues
• Drive innovation to improve organizational success
• Develop others to achieve individual and organizational goals
• Navigate complex organizational dynamics with confidence
• Perform effectively amid uncertainty and ambiguity

STANDARD ABILITIES

• Able and willing to:
• Communicate, think, learn, and reason
• Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
• Safely ambulate and/or maneuver when on-site at Company locations
• Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

ABILITIES

• Ability to travel to worksite locations
• Occasionally (up to 15% of workday)
• Use fine and large motor skills to operate a motor vehicle
• Use hearing and sight (both near and far vision) to operate a motor vehicle

• Serve as the primary liaison to workforce agencies to maintain partnerships and ensure compliance with training and funding requirements
• Support agency-referred students through the application, documentation, and enrollment process
• Submit and manage training provider applications to maintain eligibility
• Provide campus coverage when campus-based liaisons are unavailable
• Assist California campuses with annual documentation reviews and audit preparation
• Build partnerships with job centers, nonprofits, and community organizations.
• Present programs and career pathways to individuals and groups
• Develop and negotiate Workforce Innovation and Opportunity Act (WIOA) training contracts and industry-specific training programs
• Organize campus-based luncheons to engage workforce agencies and promote collaboration
• Cultivate new referral sources to support enrollment growth and community impact
• Partner with Admissions, Financial Aid, and Career Services to ensure strong support for agency-referred students
• Collaborate with admissions, financial aid, and career services teams to ensure a seamless student experience from inquiry to employment
• Monitor student progress and outcomes to report back to referring agencies and ensure continued funding eligibility
• Maintain accurate tracking of referrals, partnerships, and outcomes
• Submit required reports and applications on time, in coordination with campus leaders
• Monitor and report contract revenue and fulfillment for growth and performance metrics
• Support campuses by monitoring, overseeing, submitting, and tracking quarterly workforce reports to ensure timely and accurate compliance with reporting requirements
• Travel to cultivate and maintain workforce partnerships and promote organizational programs to workforce agencies and community organizations
• Other duties as assigne