Manager_Kenan Postpaid Billing_Pune at Vodafone United States

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Kenan Billing System, Unix/Linux, Shell Scripting, Oracle SQL/PL-SQL, Mediation, Postpaid Billing, Prepaid Billing, Interconnect Applications, Control-M, Splunk, ITIL, Analytical Skills, Troubleshooting Skills, Stakeholder Management, Service Delivery Practices, Cross-Cultural Collaboration

Industry

Telecommunications

Description

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking a skilled professional to manage and support Kenan Postpaid Billing systems and associated applications. Based in Pune, this role is pivotal in ensuring operational excellence, compliance, and seamless service delivery. The individual will collaborate with cross-functional teams and external vendors to maintain high-quality billing operations and drive continuous improvement across the billing lifecycle. What you will do Operate and maintain the Kenan Billing System, including configuration, customisation, and operational tasks. Manage postpaid billing processes such as CDR flow, rating, bill generation, payments, collections, and journaling. Provide functional support for Mediation, Interconnect, and Prepaid systems. Monitor system performance, schedule jobs, and implement proactive alerts to minimise production issues. Resolve incidents and service requests within SLA using ITIL-based processes. Coordinate with internal teams and vendors for issue resolution and change management. Support release planning, deployment, and validation activities. Ensure accurate processing of revenue streams and compliance with audit, GDPR, and security standards. Document interface flows and contribute to service improvement initiatives. Who you are 6-8 years of experience in the Telecom Billing domain, with expertise in Kenan Billing System. Proficient in Unix/Linux, Shell scripting, and Oracle SQL/PL-SQL. Functional knowledge of Mediation, Postpaid/Prepaid Billing, and Interconnect applications. Familiarity with Control-M, Splunk, and ticketing tools such as Remedy or Jira is advantageous. Strong analytical and troubleshooting skills. Effective communicator with stakeholder management capabilities. Knowledgeable in ITIL standards and service delivery practices. Comfortable working in a 24×7 support environment with rotational shifts. Able to collaborate within cross-cultural, international teams. Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Opportunity to work on mission-critical telecom billing systems. Exposure to cross-functional collaboration and vendor management. Experience in a global, inclusive, and innovation-driven environment. Structured career development and learning opportunities. Contribution to service excellence and compliance in a high-impact role. What skills you will learn Advanced telecom billing operations and system integration. ITIL-based incident, change, and service management practices. Automation and performance optimisation techniques. Cross-functional collaboration and stakeholder engagement. Compliance and governance in telecom IT operations. VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. JDEnhancedByTARA Follow us on social media and #StayConnected LinkedIn Facebook Instagram Chat with our employees

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Responsibilities

Manage and support Kenan Postpaid Billing systems and associated applications, ensuring operational excellence and compliance. Collaborate with cross-functional teams and external vendors to maintain high-quality billing operations and drive continuous improvement across the billing lifecycle.