Discipline:

Customer Experience & Support
Job type:

Permanent
Salary:

£32750
Job ref:

004102
Published:

about 10 hours ago

JOB DESCRIPTION - MANAGING AGENT OFFICER

Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.

Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven

• We Put Customers First in everything we do.
• We will Always Be Curious about how we can do better.
• We work together to Make It Happen.

Want to be part of our community? We’re currently recruiting for a Managing Agent Officer to join our Home Ownership team.

WHAT YOU’LL BRING TO RAVEN:

For this role, we are looking for someone with the following:

• Strong understanding of lease agreements, including terms, interpretation, and legal/regulatory responsibilities.
• Customer-focused, with a commitment to providing a customer-centric approach to all interactions and decision-making.
• Understanding of service charges and how they are applied, calculated, and communicated.
• Experience working within a regulated sector, adhering to policies, regulations, and standards in property or housing management.
• You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.

DBS clearance will be required for this role.

WHAT YOU’LL ACHIEVE IN THE ROLE:

The overall purpose of this role is to oversee external managing agents, ensuring effective estate management, resident satisfaction, and financial transparency.

Key responsibilities include:

• Monitor managing agents’ budgets and accounts to ensure compliance with legal agreements.
• Serve as the primary point of contact for residents regarding managing agent issues and attend Annual General Meetings (AGMs) and other resident forums to address concerns.
• Proactively manage finances to prevent unexpected cost increases and improve transparency.
• Work closely with internal teams, including Development, Neighbourhood Wardens, and Estate Services.

For this role, we are looking for someone with the following:

• Strong understanding of lease agreements, including terms, interpretation, and legal/regulatory responsibilities.
• Customer-focused, with a commitment to providing a customer-centric approach to all interactions and decision-making.
• Understanding of service charges and how they are applied, calculated, and communicated.
• Experience working within a regulated sector, adhering to policies, regulations, and standards in property or housing management.
• You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better