OPPORTUNITY

Lorien’s Client, a market-leading consultancy firm, are currently seeking a Senior Manager / Managing Consultant to join their Customer Strategy and Transformation team focused on strategic customer innovation at product level and channel level, as well as big, scaled transformations.
The team work with banks and insurers to modernise their strategies, end-to-end journeys and assist them with post-integration transformations from a customer perspective.

EXPERIENCE AND SKILLS

They are looking for a candidate with broad depth of experience, with areas such as agile project management, business analysis, change analysis, human-centred design, and customer journey being highlighted as positive experience areas.
They are looking for an experienced Senior Consultant ready to step up to a Managing Consultant level, or a Managing Consultant looking for a new challenge.

EXPERIENCE:

• Background in start-ups, product development, agencies, or management consulting
• Experience in customer-centric transformation or strategic propositions
• Applied understanding of customer strategy and transformation in retail or SME banking, affluent, health insurance, general insurance, or life insurance

TECHNICAL SKILLS:

• Knowledge of CRM and AI technologies, product design and innovation, digital transformation, and agile methodology
• Strong project management skills, including experience in large cross-functional and/or cross-geographical programmes
• Strong understanding of Microsoft and some of the AI technologies, but not at a developer or solutions architect level

SOFT SKILLS:

Strong project management, people management, creative problem-solving, and excellent presentation skills.

• Build strong client relationships and act as the main contact
• Manage large projects, ensuring timely and budget-friendly delivery
• Contribute to business development and maintain client relationships
• Manage and develop team members
• Lead projects involving customer strategy, product exploration, channel strategy, AI transformation, and customer data migration
• Ensure adherence to risk management frameworks