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Managing Director, Application Support Manager at BNY

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Application Support, DevOps, Site Reliability Engineering, ITIL, Strategic Planning, Governance, Technology Management, People Leadership, Team Development, Service Delivery, KPI Management, SLA Compliance, Business Relationship Management, Software Implementation, Integration, Maintenance

Industry

Financial Services

Description

Manages relationships with business and technology partners in defining, developing, and implementing solutions that have impact on improving the business. Manage compliance to key performance indicators (KPI) and service level objectives (SLAs) used to monitor and drive high standards of service delivery Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred. 15-20 years of related experience required; experience in the securities or financial services industry is a plus Experience in managing application support teams, including maintenance, integration, and implementation of software applications. Experience in DevOps, Site Reliability Engineering and ITIL Experience in developing and implementing strategic plans for Production Services processes, governance, and supporting technology. Experience in managing relationships with business and technology partners to drive solutions that impact the business. People leadership experience, with the ability to manage and develop high-performing teams.

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Responsibilities

The Managing Director, Application Support Manager will manage relationships with business and technology partners to define and implement impactful solutions. They will also oversee compliance with key performance indicators and service level objectives to ensure high standards of service delivery.