At Chapter 2, we’re not just scaling businesses—we’re reshaping the future of talent acquisition with passion, loyalty, and an unwavering commitment to results. By blending people, processes, and cutting-edge technology, we’ve redefined the traditional RPO model, delivering faster, smarter, and more cost-effective solutions that exceed expectations.
As a global powerhouse, our team spans the UK, South Africa, the US, and Germany, with India as the next frontier in our ambitious expansion. Having grown 1300% in just two years, we are unstoppable fueling our momentum with honesty, collaboration, and a shared vision.
We are relentless in our pursuit of excellence, embedding world-class talent, pioneering technology, and compelling employer branding into organizations across industries. Our approach isn’t just about recruitment—it’s about building long-term success for our clients.
We are loyal to our clients, to our vision, and most importantly, to each other—because we know that true success is built together.
Chapter 2 – A scalable talent solution.

ESSENTIAL REQUIREMENTS

• Fluent in both German and English, written and spoken
• Previously held a Managing Director or equivalent leadership role in Germany within a start-up or scale-up business in Healthcare, Pharmaceuticals, Healthtech, Health Logistics, or Medical Cannabis
• Built a Healthcare-related business from the ground up, including setting up operations, hiring the team, and launching services
• Experience of full P&L ownership and responsibility in a regulated industry
• Significant experience in operations, process optimisation, or operational excellence, ideally in regulated or high-growth sectors
• Background in healthcare, pharmaceuticals, healthtech, logistics, or medical cannabis is highly advantageous
• Demonstrated ability to design and scale complex cross-functional processes
• Familiarity with Lean, Six Sigma, Kaizen, or similar frameworks (certification a plus, not essential)
• Proven track record of leading change in fast-paced, ambiguous environments
• Strong analytical and systems thinking, with experience using tools such as Lucidchart, Miro, Asana, Notion, or Jira
• Exceptional communication, facilitation, and stakeholder management skills
• A bias for action with the ability to shift between high-level strategy and day-to-day operations
  This is an exciting opportunity to make a significant impact in a high-growth business, working alongside a world-class team. If you’re motivated by building something meaningful in a purpose-led environment, we’d love to hear from you

ROLE SUMMARY:

Join a mission-led company at the forefront of redefining healthcare access and delivery in Germany. This is a unique opportunity to shape the future of a fast-evolving sector —bringing innovative, patient-focused solutions to market at scale.
We’re hiring on behalf of an ambitious, mission-driven company seeking to expand its presence across Germany. As Managing Director, you will lead the strategic, operational, and commercial growth of the German entity, overseeing the market entry and development of a highly innovative service offering.
This is a hands-on leadership role ideal for an experienced executive who thrives in building businesses from the ground up, particularly within regulated or complex industries. You’ll be responsible for end-to-end operations, cross-functional team leadership, and long-term commercial success.

KEY RESPONSIBILITIES

• Lead the development and execution of the strategic plan to drive growth and sustainability
• Take full ownership of the P&L for the German market
• Develop, iterate, and execute the go-to-market strategy
• Identify and pursue new commercial opportunities and service offerings
• Balance long-term strategy with operational agility to manage risk and capitalise on growth
• Align business objectives with evolving industry trends and regulatory changes
• Design and implement SOPs across critical functions (e.g. patient onboarding, prescription fulfilment, clinical consultations, logistics)
• Lead recruitment, onboarding, and training of high-performing teams
• Build and manage a clinical team, including future clinical leads across relevant specialties
• Collaborate with Regulatory, Product, Commercial, and Partnerships teams to support integrated patient access, pricing, and reimbursement strategies
• Contribute insights to technology and platform development
• Support commercial decision-making on CBPM products
• Work closely with the Partnerships team to build relationships with Key Opinion Leaders (KOLs)
• Serve as the final signatory for external communications (e.g. website content, press releases)
• Support medical education programmes and internal training on the Code of Practice
• Maintain up-to-date knowledge of the medical cannabis landscape in Germany and globally
• Define and track KPIs to measure performance (e.g. time-to-patient, conversion rates, fulfilment SLAs)
• Act as the named lead for the safe and effective delivery of services
• Represent the business in PR and marketing initiatives, as approved by leadership
• Ensure compliance with all relevant medical and regulatory standards while maintaining adaptability