Managing Director, Korea at Syneos Health

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Executive Relationship Management, Strategic Planning, Operational Delivery, Financial Performance Oversight, Customer Satisfaction Management, Clinical Trial Coordination, Business Development, Stakeholder Collaboration, Line Management, Growth Strategy Execution, Account Governance, Thought Leadership, Change Management, Market Trend Analysis, Problem Solving, Cross-functional Leadership

Industry

Biotechnology Research

Description

Managing Director, Korea Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®. Discover what our 29,000 employees, across 110 countries already know. WORK HERE MATTERS EVERYWHERE Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. Job Responsibilities Job Summary The Managing Director is a senior individual contributor responsible for driving profitable growth, customer satisfaction and high-quality operational delivery for the company. This position oversees and is accountable for the financial performance of one or more assigned accounts as well as front of shop clinical delivery within defined geography; develops and executes strategies and operational tactics to grow the account(s), geography or achieve material growth and market share in the geography through new opportunities. Key performance metrics include Gross Awards, New Projects in country, Revenue, Profit and Customer Satisfaction for the account(s). JOB RESPONSIBILITIES Acts as the main executive-level customer relationship holder and contact for major decisions affecting the relationship, growth, delivery, and financial health of each account and / or develops, deploys, and executes with key Syneos Health Stakeholders overall strategy for the geography achieving agreed metrics, targets and goals. Leverages, develops, and nurtures executive-level relationships with the key customers and decision-makers, identifying, developing, and driving opportunities for growth and value creation. Work with project teams to coordinate clinical trials and other assigned services; provides direction and strategy for the development of local business entities Interacts and collaborates with Global Business Units, Human Resources, Finance and Legal departments for functioning of country office as required. Represents the country in global projects to global customers providing support in education, feasibility and delivery oversight where needed Identify and execute growth opportunities for a geography including inorganic strategies Coordinates the acquisition of necessary input from outside experts/consultants/advisors. Represents the Company by attending industry meetings, speaking engagements, participating in booth exhibitions, etc., and by publishing scientific or industry related articles in industry journals. Interacts with senior management and contributes input to other departments, as appropriate. Line management responsibilities for staff members. Approves courses of action on salary administration, interviewing and selection, terminations, professional development, performance appraisals, position description preparation, and employee counseling. Works with and advises staff on administrative policies and procedures, technical problems, priorities and methods. Leads the development and execution of a robust strategic plan for each account working closely with the Account Management Team and other internal stakeholders, aligning with the company’s vision, mission, and values. Achieves account objectives through strong leadership of a matrix account team. Account team members include sales, delivery leads, therapeutc area leads, proposals, contracts, finance, quality, and delivery team members. The Managing Director is accountable for exceeding/ achieving quarterly and annual targets to include Gross Awards, Revenue, Profit, Operational KPIs, KQIs, Customer satisfaction/Customer loyalty. Develops and leads account governance oversight including Executive and Operational governance forums. Sends regular Syneos Health updates, company updates, new solution, thought leadership, webinars, conference updates. Managing Director works with account support staff and delivery team to develop account specific operating manuals and ways of working. Provides regular updates to the customer to ensure compliance with established quality performance metrics, key performance metrics, benchmarks, financial performance, and customer satisfaction. Ensures customer ecosystems are mapped and guides stakeholders through complex customer decision making processes. The Managing Director understands customer company culture and work processes and ensures those who interact with customers are briefed and understand the nuances of collaborating with them. Orchestrates functions, subject matter experts, and solutions, leveraging across the Enterprise to develop and deliver on the customer’s requirements and expectations. Partners effectively with Commercial business leads to identify commercial business offerings that can be leveraged to drive differentiation to customers. - Provides thought leadership and drives growth through innovation and challenging norms to create new opportunities and compelling solutions. - Directs the resolution of highly complex or unusual business problems that have a major impact on the client’s long-term strategy, partnership, or Syneos’ reputation, balancing the customer and Syneos objectives. - Monitor market trends and competitor activities to identify opportunities for growth and expansion and develops and maintains strong relationships with industry influencers (PE, outsourcing) and key opinion leaders in the geography / and across the industry. - May evaluate the breadth of accounts and opportunities in the geography and appropriately allocate his/her time to generate maximum value. - Proactively identifies, translates, and addresses the stated and unstated customer needs into opportunities and solutions. - Develops and executes change initiatives that impact and influence the organization to be more customer centric and to help achieve customer objectives. - Leverages comprehensive understanding of internal and industry standards, as well as of the changing business environment to help in developing change initiatives that impact and influence the organization to be more customer centric and to help achieve customer objectives. QUALIFICATION REQUIREMENTS Advanced degree (e.g., MBA, MS, PhD) in a relevant field, such as life sciences, medicine, or pharmacy. Minimum of 15+ years of experience in consultative, strategic sales and customer account management, 8+ experience in clinical operations in the clinical research industry, with a proven track record of success. Extensive knowledge and understanding of the clinical research market, trends, regulations, and best practices. Must have the essential scientific knowledge and the capacity to acquire knowledge of the Enterprise and showing the competence to grasp and anticipate the client’s challenges, needs, and expectations, and provide bespoke solutions that align with the company’s vision, mission, and values, as well as the industry standards and best practices. Ability to establish authority, trust, and influence as a senior leader, and use this to generate value and growth for the company and the clients. Broad operational knowledge, with proficiency in managing and overseeing the operational aspects of the account. Cross-functional mind-set, highly collaborative, exceptional orchestrator of stakeholders and solutions, with an ability to coordinate and collaborate with various internal and external stakeholders, to ensure seamless delivery and customer satisfaction. Must be a customer focused leader with exceptional communication skills and uphold the company ethical standards and policies in all that they do. Demonstrated leadership skills with the ability to collaborate, influence, and persuade. Excellent computer skills, with strong knowledge of Microsoft Office products. Ability to facilitate and lead team activities related to new business opportunities. Effective organizational and problem-solving skills, with an elevated level of attention to detail and accuracy. Ability to travel as required, up to 50% of the time (TBC). We are always excited to connect with great talent. This posting is intended for a [possible] upcoming opportunity rather than a live role. By expressing your interest, you'll be added to our talent pipeline and considered should this role become available. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. Discover what our Syneos Health colleagues already know: work here matters everywhere. Work alongside the brightest minds in the biopharmaceutical industry taking down walls and removing barriers to speed our customers’ delivery of important therapies to patients. We are strategic thinkers who actively seek different perspectives, whether across offices or across oceans. Because we solve some of the toughest challenges facing the most prestigious healthcare companies today, you'll gain exposure and be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. The diversification and breadth of Syneos Health creates a multitude of career paths and employment opportunities. We’re a growing, global company dedicated to advancing our talent past their initial role. Discover what our 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to: Partner with the most diverse team of experts in the industry. From the top down, our people are inspiring. Everyone has a voice and is encouraged to use it. Work in specialized Syneos Health teams that are therapeutically or functionally aligned for expert collaboration. We assemble clinical teams where everyone, from CRAs to senior management, is skilled in the same therapeutic area or customer teams. With this structure, everyone on your team speaks the same language and can deliver unique insights into the therapeutic environment and patient population. We are partners with purpose. We integrate seamlessly with our customers and do what’s best for their success. Our people provide the brilliant ideas, valuable insights and endless energy that accelerates the impact of life changing therapies worldwide.

Responsibilities

The Managing Director is a senior individual contributor responsible for driving profitable growth, customer satisfaction, and high-quality operational delivery for assigned accounts or geography. This role involves acting as the main executive-level customer contact, developing growth strategies, and overseeing financial performance and clinical delivery.