Manchester - Permanent STARS Relief Front of House, Brand Ambassador, at Securitas USA Corporate Services

Manchester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

13.15

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Exceptional Customer Service Skills, Outstanding Written Communication Skills, Outstanding Verbal Communication Skills, Outstanding Oral Communication Skills, Computer Literate, Flexible, Professional, Adept at Working Under Pressure, Customer Oriented, Proactive, Punctual, Trustworthy, Able to Use Initiative, Highly Adaptable, Experienced in Customer Service, Front of House, Concierge

Industry

Security and Investigations

Description

Company Description Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/ Job Description We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS permanent relief team. Working for our high-profile clients in the Manchester area. STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. 48 hours per week 5 days over 7 (weekends included) 13.15 Per Hour Due to the nature of the role, a full UK driving licence and access to your own vehicle are required. Various start and finish times, site dependant Responsibilities: Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Patrolling Data monitoring General Security duties Locking and Unlocking premises Liaising with clients/tenants/ Attending to alarms Inductions for staff/visitors Qualifications Essential criteria: British National, (No-dual nationality) SC clearance required - we will assist to gain 5 year checkable history Exceptional Customer service skills Computer literate Due to the nature of the role, a full UK driving licence and access to your own vehicle are required. Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation. Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself Additional Information Company Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global

Responsibilities

Meet and greet all staff, visitors, and contractors in a professional and personable manner while delivering a consistently high-end customer-focused experience. Assist in emergency situations and ensure the workplace is visually of a high standard.