MANCHESTER UROLOGY AT DOVER is a privately owned medical practice with 4 medical Providers is seeking an out-going, Epic trained person for their Front Office for Patient Registration and Appointment Scheduling in their Dover, New Hampshire offices. This position is responsible for various aspects of customer service, patient registration, appointment scheduling and insurance pre-authorization processing. This position ensures superior customer service in answering in-coming telephone calls, registering patients with accurate information, and works to secure in a timely manner insurance pre-authorizations.

REQUIRED KNOWLEDGE & SKILLS:

Ability to communicate professionally with all patients, Providers, and staff focusing on outstanding customer service. Ability to work in an extremely fast paced, multi-task, environment. Able to be a team player. Ability to work independently and take initiative. Ability to accept constructive feedback and initiate appropriate actions to correct situations. Knowledge of HIPAA Confidentiality Policies and Procedures.

EDUCATION/EXPERIENCE/LICENSURE:

• Education:High school diploma or equivalent required.
• Experience:One year Epic experience in a medical office with in-coming calls, patient registration, and insurance pre-authorization – preferred but not required.
• Certification/Licensure:None
• Software/Hardware:Computer, telephone, fax machine. EPIC Billing experience preferred.
  This position is Monday – Friday 8:00 am to 4:30pm – this office is NOT open evenings, weekends, or holidays.
  Job Type: Full-time

Benefits:

• Health insurance

Work Location: In perso

Responsible for incoming calls to the MUA to address all patient questions and/or schedule patients for appointments.
Provides superior in-person and telephone etiquette to all patients and visitors.
Registers patients in the Epic system and verifies the patient’s information to ensure accurate information.
Ensures pre-authorizations are completed in a timely manner. Utilizes resources available through the Epic system.
Assists in pre-registration activities to ensure the correct Primary Care Providers and insurance authorizations are in place prior to the patient’s appointments.
Assists with urgent processing of patient’s pre-authorization for radiology and other medical procedures.
Ability to function in high volume patient flow
Ability to balance multiple priorities