Mandarin/Cantonese Banking Advisor at Teksystems Global Services LLC

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

25.0

Posted On

30 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In English, Fluency In Mandarin, Fluency In Cantonese, Customer Service, Call Centre Experience, Time Management, Organizational Skills, Problem-Solving Skills, Digital Literacy, Client Relationship Management, Empathy, Multitasking, Communication Skills, Team Collaboration, Shift Flexibility, Technical Support

Industry

IT Services and IT Consulting

Description

Everyday Banking Advisor (English/Mandarin OR English/Cantonese) Our client a Big 5 Bank is actively looking to hire "Everyday Banking Advisors" to join their teams in Mississauga, ON. The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis. Duties Receive 40-60 inbound calls per shift Day to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc. Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact Contribute to team results by supporting all colleagues to be successful in meeting client needs Cultivate and maintain relationships with partners to work as one team Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests Educate and assist clients with using our clients digital capabilities MUST HAVES: Fluency in English and Mandarin OR English and Cantonese (reading and verbal is required). Testing will be administered to assess language skills. 6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day). Personal flexibility to work shift work, including weekends. Ability to work on a hybrid schedule (1 day in office per week). Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team. Soft Skills: Ability to work independently, proven time management, organizational and problem-solving skills. Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability. An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications. Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns. #TEKbank25 Job Type & Location This is a Contract position based out of Mississauga, ON. Pay and Benefits The pay range for this position is $24.00 - $25.00/hr. Workplace Type This is a hybrid position in Mississauga,ON. À propos de TEKsystems et TEKsystems Global Services Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Everyday Banking Advisor will handle 40-60 inbound calls per shift, addressing everyday banking inquiries and assisting clients with various banking solutions. The role involves building relationships with clients and colleagues while managing compliance and risk.