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Mandarin Guest Relations Officer (Native) - AYANA BALI at AYANA Hospitality

, Bali, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Customer Service, Communication, Problem Solving, OPERA System, Hospitality, Teamwork, Attention to Detail, Multilingual, Rapport Building, Time Management, Conflict Resolution, Travel Arrangements, Health Standards, Luxury Service, VIP Services

Industry

Hospitality

Description

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Mandarin Guest Relations Officer (Native) to work with our Rooms team at the finest 5-star luxury resort in Bali. Responsibilities Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Ensure compliance with health and quality standards Minimum of 1 year experience in the same position in a large luxury resort Experience in operating OPERA system Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable Fluent in Korean, Mandarin, Japanese or other languages is advantage

Responsibilities

The Mandarin Guest Relations Officer will welcome guests, attend to special inquiries, and provide information about resort amenities. They will also address customer complaints and ensure compliance with health and quality standards.