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Mandarin Service Desk (Pasay) | Onsite at Tasq Staffing Solutions, Inc.

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mandarin, HSK 4, Technical Help Desk, First Level Support, Phone Support, Customer Services Support, Troubleshooting, Hardware, Software, Network Operating Problems, Information Systems, Issue Prioritization, Escalation Procedures

Industry

Staffing and Recruiting

Description

Work Arrangement: Onsite during probationary period (6months), Hybrid upon regularization (3 days onsite, 2 days WFH) Pasay Office Shifting Schedule Requirements: At least HSK 4 proficiency in Mandarin with certification At least 1 year of working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base. At least 1 year of work experience in customer services support or having equivalent kind of skills experience, soft skills a must. Responsibilities: Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems. Coordinates referrals to appropriate technical, professional, or service personnel. Receives and prioritizes issues and forwards using appropriate escalation procedures.

Responsibilities

The role involves troubleshooting hardware, software, and network operating problems for users over the phone, applying knowledge of information systems products and services to assist them. Responsibilities also include identifying, investigating, and researching user issues, coordinating referrals to appropriate technical personnel, and managing issue prioritization using escalation procedures.