Mandarin Speaking Customer Support Executive (Project Based) at Marcura

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mandarin Language, Customer Support, Payment Systems, SWIFT, SEPA, Analytical Skills, Problem-Solving, Organizational Skills, Collaboration, Financial Regulations, Service Delivery, KPI Achievement, Record Keeping, Maritime Experience, Intercom, MS Office

Industry

Software Development

Description

MarTrust, an Authorized Payment Institution specializing in payment solutions for the maritime industry, is seeking a proactive and detail-oriented Mandarin Speaking Customer Support Executive to provide effective support across operational and commercial processes—playing a key role in ensuring customer satisfaction, supporting company goals, and delivering high-quality service within the Payments and Financial Services sector. Job Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat Provide expert-level support for payment systems, including SWIFT and SEPA settlements Identify, investigate, and escalate customer service issues where necessary Collaborate with internal teams across functions to resolve issues and improve service delivery Work toward achieving individual and departmental KPIs and contribute to broader company goals Manage multiple requests simultaneously while ensuring high-quality service Maintain detailed records of customer interactions and solutions provided Stay current on product updates, financial regulations, and company policies Participate in shift rotations, including weekend coverage The shift for this position will be 12:00-9:00PM PH time. Proficiency in the Mandarin language is required (business-level to advanced). Bachelor's degree in economics, management, and other finance-related courses Knowledge of SWIFT and SEPA settlements 1 year of experience within customer support Maritime/shipping experience is an advantage. Knowledge of Intercom, Monday.com, and MS Office is an advantage. Understanding of the payment and financial service industry Identify and escalate customer service issues. Strong analytical, problem-solving, and organizational skills and the ability to manage several simultaneous tasks Ability to collaborate in a team-based environment across functional disciplines and lines of business Competitive Salary and Bonus: We reward your expertise and contributions. Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one. Marcura Wellness Zone: We value your work-life balance and well-being. Global Opportunities: Be part of an ambitious, expanding company with a local touch. Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.

Responsibilities

The Customer Support Executive will respond to customer inquiries and provide expert-level support for payment systems. They will also collaborate with internal teams to resolve issues and improve service delivery.